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Regional Payment Manager EMEA - 2406195995W

Description

Johnson & Johnson is currently seeking a Regional Payment Manager to join our Payments department located in Czechia or Poland (The role is Hybrid or remote)

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position Summary:

As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Complaince Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and procurement system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing).

Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.

Principal Responsibilities:

Process:

• The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement.

• Ability to shape processes to develop deep insights

• Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments.

• Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.

• Acts as a liaison among colleagues within CCS including Clinical Grant Administrators (CGA) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.

Technology:

• High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, Ap2ple, RAVE, etc.

People:

• Train new CCS team members on specific processes and technology.

• Full people management responsibility, including performance and development. (Global team - virtual environment)

• Attract and develop talent to enhance the team's effectiveness.

May include people management responsibility, including performance and development. (Global team - virtual environment)

• Develop talent to enhance the team's effectiveness

• Exemplary customer focus with vision to drive solutions

Principal Relationships:

This position reports to Senior Manager, Global Payments.

Internal:

• Internal Business Partners (CCS, GCDO, JRP, etc.)

External:

• Clinical Investigator Sites

• Commercial Suppliers

Qualifications

Education and Experience Requirements:

• Bachelor’s degree or equivalent

• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research

• Must have a working knowledge of the clinical payment processing with 4 years of payment experience Ability to work effectively in cross functional teams

• Strong and proven analytical and problem resolution skills

• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision

• Able to reason both abstractly/conceptually as well as practically

• Able to operate both at the local level and globally and connect easily at various levels in the organization.

• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment.

• Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills Excellent communication skills (both oral and written)

• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred

• Previous experience working in virtual teams preferred

DECISION-MAKING AND PROBLEM-SOLVING

• Follows standard Procurement policies and procedures for multiple departments, geographic areas, client groups or projects

• Work is performed with oversight by the Sr Manager but the expectation that the individual can work independently on his/her own.

• Able to work independently as well as in a collaborative team environment

Other:

• Fluency in English required.

• Travel Percentage: 10 - 15%

Leadership Behaviors Required:

• LIVE OUR CREDO : Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose

• CONNECT : Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.

• SHAPE : Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.

• Grow : Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Primary Location Europe/Middle East/Africa-Czech Republic-Prague-Prague

Other Locations Europe/Middle East/Africa-Poland-Mazowieckie-Warsaw

Organization Janssen-Cilag .s.r.o (8397)

Job Function Clinical Trial Project Management

Req ID: 2406195995W