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Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

We’re looking for an email marketing expert to bring their strategic thinking, data savvy, technical expertise and impeccable execution to maximize the effectiveness of Make’s email programs. We’re growing fast - and that means bigger ambitions, more complex needs. In this newly-created role, you’ll drive your own portfolio of email marketing activities, support other teams using the channel in their projects, and grow Make’s technical capabilities in email marketing..

With an initial focus on driving impactful engagement with existing customers, this role will also need to partner closely with other teams across Make to ensure we take a holistic approach to managing all email activities across the company. Our ideal candidate is a pragmatic leader who can balance operational delivery while making meaningful progress towards a longer-term vision.

As a Senior Manager in Make’s Marketing team, you’ll be supported by a strong network of peers who are on a mission to continue the company’s exponential growth. You’ll thrive in a start-up environment, ruthlessly focusing on the initiatives that will make the biggest impact, while keeping an eye on ensuring we’re ready for the future.

Responsibilities

• Manage our overall portfolio of email activity, partnering with teams across Make to ensure its maximum effectiveness in responding to user needs and driving business results

• Develop, implement and manage processes to ensure the timely delivery of impactful communications and campaigns to Make customers

• Act as subject matter expert and owner for our tooling, advocating for and implementing technology solutions that are appropriate to our scale and ambitions

• Partner with teams across Make to source and share data that drives the effectiveness of our customer acquisition and retention activities

• Manage customer segmentation and targeting to ensure that campaigns are personalized and relevant to every recipient

• Ensure appropriate reporting is available for email, while guiding the business on how best to evaluate performance

• Use data to identify and drive opportunities for improvement in customer communication and engagement

• Develop email best practices and enable internal stakeholders to follow them

• Provide training and support to team members on email system usage and best practices

• Ensure email practices comply with internal policies and data protection regulations

Requirements

• 5+ years of experience in email marketing with demonstrated knowledge of email best practices including technical (deliverability, data, personalization), content (subject lines, messaging, design) and performance (send times, campaign cadences) etc

• Strong experimental and analytical mindset with the ability to leverage data and metrics to drive decision-making and optimize marketing efforts

• Proven track record in managing and growing a motivated team

• Proficiency in English with the ability to create compelling messaging and content

• Familiarity with email design and coding concepts such as HTML, CSS, Canva, Figma

• Passion for customer-centric marketing and delivering exceptional customer experiences

• Track record leading people, either in project teams and/or as a line manager

• Experience working within a digital workflow, partnering with content writers, designers and technical teams to deliver effective campaigns

• Proficiency in marketing automation tools (e.g., HubSpot, Marketo, Pardot)

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and represent marketing initiatives to key stakeholders

What we offer

• RSUs grant in a rapidly growing company raising its value every day

• Annual bonus

• Multinational team with 42 nationalities creating the future of automation

• Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year

• 3 Company Impact Days per year

• Notebook/Macbook and 34’’ curved monitor

• 25 days of vacation, 4 sick days, company day off on 31st December

• 10 care days to care for your loved ones

• ‍‍‍ Extra parental vacation (3-6 months)

• RSUs grant for a newborn child

• ☂️ Life insurance

• ️ Benefit Plus Cafeteria (incl. MultiSport Card)

• Remote working allowance

• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone

• Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion

• Flexible working hours + home office

• Company therapy pets in Prague's office (dog-friendly office)

• Company 3D printer

• Team buildings, parties, and company events multiple times a year

Join us on the ride!

#careeratmake

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram (https://www.instagram.com/lifeatmake/) , Meet-up page (https://www.meetup.com/make-techtalks-prague/) , or YouTube (https://www.youtube.com/watch?v=LI_YNgHqQcw&list=PLrED3I754Lhmo1yaRlcEuBB-u2Xp0nTJr) to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

Accessibility and Candidate Notices (https://www.celonis.com/careers/candidate-notices/)