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Job Description

Insight Global is partnering with a leading healthcare manufacturing company in hiring a skilled Junior Network Engineer to join their team. This role involves building and maintaining servers, managing phone systems, and providing user support. Each day brings new challenges and opportunities for growth.

Key Responsibilities:

Server Management: Build and maintain server infrastructure, ensuring optimal performance.

Phone System Maintenance: Maintain the deployed VoIP phone system, including deactivating and reactivating user phones.

User Support: Handle user-related tasks, such as managing phone deactivations and reactivations, which will constitute approximately 80% of your time.

Daily Server Checks: Perform daily checks on servers and address any issues that arise.

Ticket Escalation: Manage and resolve escalated tickets from the help desk, with around 10 tickets assigned per day.

Project Involvement: Contribute to projects by building and testing servers and applications.

Help Desk Support: Act as the next step after the help desk, providing advanced support and troubleshooting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Proficiency in Microsoft 365 (Teams, OneDrive, Email), including troubleshooting, adding licenses, setting up users, and editing user access via the 365 Portal.

2+ years of experience as a Systems Administrator.

Active Directory Experience.

Strong phone system experience.

Strong experience in server management, including building and troubleshooting servers.

Excellent customer service skills.

Virtualization experience with platforms such as Cisco, Nutanix, HyperV, or VMware. Experience in the manufacturing sector.

Experience with Managed Service Providers (MSP) is highly valued due to their training programs and fast-paced environment. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.