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The Columbus Zoological Park Association Security Manager in Powell, Ohio

Manages security operations to preserve the safety of persons and assets and to provide outstanding guest service at Columbus Zoo and Aquarium properties.

  • Oversees the management of all supervisors, full and part time rangers and dispatchers, as well as seasonal staff that includes: dispatch, parking, Zoo Security, and Zoombezi Bay security.

  • Assists Director of Safety & Security with overall risk management/assessment.

  • Oversees the administration, development and execution of departmental Standard Operating Procedures.

  • Manages the departments training and readiness program which includes on-boarding, initial departmental training, and continued employee development throughout the course of their employment.

  • Plans, assigns and reviews the work of, acts on problems, conducts performance reviews, develops and/or identifies professional development opportunities for, and disciplines supervised employees.

  • Patrols Zoo, Zoombezi Bay and Safari Golf Club grounds and offers assistance when needed (e.g., enforcing guest/safety regulations, reporting and responding to unusual incidents, and assisting guests with first aid, lost children and theft issues, or other assistance).

  • Coordinates, prepares for and oversees security assets for special events and programs.

  • Ensures all incident and crash reports, and any other required paperwork is properly completed, distributed, and maintained daily.

  • Budget responsibility for the security department (labor and operating budgets)

  • Hold weekly meetings with Security Supervisors and Security Coordinator to gain an understanding of his/her challenges and needs and to keep lines of communication open in an effort to maintain efficient and effective departmental protocols and systems.

  • Hold regular monthly department meetings

  • In partnership with the Safety Manager, develops and implements a complete safety and security system to ensure the safety and security of all guests, employees, animal collection, buildings, and grounds.

  • Performs regular safety/security walks to identify concerns and facility improvement needs. Active participant in monthly Safety Committee meetings.

  • Summons and directs emergency vehicles and performs crowd control when necessary.

  • Maintains effective liaisons with local law enforcement and emergency response agencies

  • Ensures professional and precise communication is used by departmental staff on all Zoo radio systems.

  • Successfully pass Special Response Team (SRT) qualification semi-annually, ability to lead and direct SRT training.

  • Responds to special SRT needs (ex: ability to use all weapon systems in the inventory, support animal procedures and movements, etc.).

  • Serves as Incident Commander or Manager on Duty when directed.

  • Active participant in the Emergency Response Plan (ERP) and able to pass a semi-annual test on the ERP.

  • Escorts special guests, vendor vehicles, etc. as required.

  • Operates an IP-based camera system to detect unusual situations, investigate potential crimes, and maintain awareness of traffic and crowd issues.

  • Maintains the confidentiality of sensitive information at all times.

  • Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.

  • Implements sustainable practices in daily tasks whenever possible.

  • Performs other duties as assigned.

  • High school diploma or equivalent required.

  • Bachelor’s Degree in related field; five years related experience, or equivalent combination of education and experience.

  • Minimum of 5-10 years of security experience preferred.

  • Minimum 3 years of supervisory experience preferred.

  • Professional certification preferred (CPP, APP, ISP, SPO, CSP, etc…)

  • First aid, CPR, and AED certification required within 6 months of placement in position.

  • Proficiency with Microsoft Office suite is required. Excellent written and verbal communication skills required.

  • Ability to show solid leadership qualities and manage crisis situations.

  • Accountable for team leadership and management. Must be able to train and motivate team members in all areas of security, safety, and customer service.

  • Must be able to function in a team environment, apply sound management principals, tact, reasoning, prioritization and time management.

  • Ability to work a flexible schedule including evenings, weekends and holidays required.

  • Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.

  • Ability to provide excellent guest service by positively interacting with guests and upholding the Make it G.R.E.A.T. standards required.

  • Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business required.

  • Ability to adhere to standard operating procedures including but not limited to safety protocols required.

  • Ability to create/maintain staffing levels to ensure appropriate coverage while meeting financial targets.

  • Ability to create, lead and direct the strategic operations of the Security Department.

  • Ability to develop the skills of direct and indirect reports.

  • Ability to solve complex problems independently and proactively adjust operations as needed.

  • Ability to successfully pass special response team qualification at an advanced level, semi-annually required.

  • Possession of a valid Ohio motor vehicle operator’s license and a good driving record required.

  • Proof of negative TB screening prior to placement and annually thereafter required.

  • Ability to adhere to the Columbus Zoo and Aquarium’s drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion and follow-up treatment required.

  • Ability to successfully complete a criminal history background check annually required.

ID: 2023-2242

Street: 4850 Powell Road

Park: The Columbus Zoo and Aquarium