Hudson Valley Credit Union is currently recruiting for the position of Manager Digital Channels. Primary Function: be at the forefront of delivering seamless digital banking journeys. This professional will spearhead the management of key projects tied to the digital roadmap and the continuous enhancement of our online and mobile banking services-critical touchpoints that define our digital member experience. The Digital Product Manager will champion the development of innovative features, guiding them from conception to launch in partnership with our Technology Organization. Additionally, this professional will collaborate with business stakeholders, align product vision with business objectives, ensuring that every initiative delivers tangible value to both the business and our members.
Responsibilities
- Manage project deliverables connected to the digital roadmap including new features from ideation to production release. Maintain an intimate understanding of the product suite, system workflow, and business needs.
- Collect data, analyze, and directly engage with members to create and continuously improve digital experiences for HVCU members. In partnership with the Vice President of Digital Channels, create and launch a digital experience dashboard to monitor channel performance, including traffic, engagement, conversion and account/member quality metrics.
- Cultivate relationships with business leaders across the organization and work closely with key stakeholders to understand their business priorities. Build exceptional digital experiences to meet their goals and objectives, while anticipating impacts to other journeys and projects.
- In partnership with the Vice President of Digital Channels, ensure an intuitive UX/UI for each digital journey that is scalable across multiple products and channels.
- Provide ongoing communications with business partners and stakeholders, educating the organization on digital improvements, opportunities, benefits and risks.
- Maintain working knowledge of competitor and industry trends, ensuring our work delivers competitive experiences and aligns with broader corporate strategy, priorities, and direction.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- Bachelor's Degree in Business, Comp Sci, or related field. Or at least 2 years equivalent experience for each undergraduate year not completed required; undergraduate degree cannot substitute for minimum number of years of experience in business, financial services, product management, computer science or related field.
- Minimum 2 years related experience required.
- Experience with agile/scrum practices preferred.
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Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees