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This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1116977

FedPoint,is currently seeking 6Customer Service Representatives(Temporary)to respond to e-mails and answer in-bound and place out-bound telephone inquiries for a variety of employee benefit related requests such as:

• Online login or navigation issues
• Program enrollments
• Enrollment modifications/changes
• Demographic updates
• Eligibility matters
• Benefit programs payment methods and status
• Enrollment or plan changes
• Explanation of rate changes
• Explanation of Program rules/regulations, etc.
• Additional project work as needed

As a temp Customer Service Representative at FedPoint, youll utilize our cutting-edge web-based Customer Service System and peripheral systems to efficiently obtain the required information. Your research skills and sound judgment will be essential when releasing discretionary information to callers. Additionally, youll have the opportunity to proactively reach out to existing customers to obtain, verify, and update their information, ensuring a smooth experience for all.

Call center or administrative experience strongly preferred!

To be considered for a fully remote role you must reside in the following 13 states:

AZ, CT, FL, GA, ME, MD, MA, MS, NH, NC, SC, TN, VA

We are seeking individuals with the availability for training Monday- Friday between the hours of 8:30am-5:30pm (exact training hours may vary) for the week of October 21st.

Required to pass certification after the 1 week training.

Full time and Part time hours available.

Part-time hours may be from 9am-2pm or 10am-3pm Monday through Friday

Target start date is October 21st. This is a 6 month temporary role. (Permanent positions may be available after term)

Our Impact

For over 20 years,FedPointhas been a reputable administrator of large-scale insurance and benefit programs. With a strong focus on transparency, security, reliability, and consistency, our mission is to grow and modernize insurance and benefit programs for federal agencies, insurers, and other clients and partners by providing expert administrative services, well-designed and secure platforms, and the continuous pursuit of exceptional experiences for our customers through innovative thinking, process design, and use of technology.

TheCOREof who we are

AtFedPoint, innovation is at the core of our business model. We believe theres no such thing as big bang innovation. Rather, sustainable innovation that occurs organically during the daily pursuit of excellence is what enables us to provide world-class customer service.

We believein-person collaboration fosters creativity, innovation, effective teamwork, and critical personal connections. Located in Portsmouth, NH, we offer a hybrid model that strikes a balance by allowing face-to-face interactions and spontaneous brainstorming sessions that lead to better collaboration and problem-solving.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the companys affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500.Equal Employment Opportunity Posters{target="_blank" rel="noopener"}