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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

About Us:

SAP CPIT CS CTG Client Operations Germany team provides employees with world class services around their workplace. We are responsible for delivering premium End User Support and Hardware Logistics for our internal clients in Germany. We are there to support our internal customers and services teams doing their business.

The requirements and expectations regarding our team are high, and we help each other to deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly support and enhance the productivity of SAP employees.

Within our team, we practice a trust-based working model.

The Role:

• You are part of a team that is managing our third-party resources which are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.

• You are supporting the installation, configuration, maintenance and troubleshooting on Windows 11, Mac OS X systems and Linux clients.

• You are the starting point for our internal customers for their non-everyday issues and help them solve them with a customer-centric support approach.

• You are able to monitor and analyze IT performance and availability with tools like Nexthink.

• You have in-depth network knowledge and can identify and solve network problems on client devices like Windows and Apple Laptops and Workstations.

• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.

• You work according to the principles of Agile/SAFe and are part of a self-organized team.

• You apply the ITIL processes for problem management and document all relevant information in the Service Now system.

• Create and maintain dashboards and reports in the Service Now environment.

• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service

• Use your scripting and coding skills in the Microsoft and Apple environment to develop and implement automated solutions on client devices like Windows and Apple Laptops

Your Profile

• Strong Working experience in supporting, deploying and maintaining Client Operating Systems Windows, Apple, Linux

• Strong analytical and problem-solving skills with attention to detail.

• Excellent skills in scripting and coding (Powershell, C-Sharp, Node.js)

• You are familiar with software distribution and device management systems like MS Intune or JAMF

• Decent knowledge of the Service Now environment

• Excellent interpersonal skills communicating with others, problem solving and decision making.

• Positive attitude, sociable, a team player who is service oriented.

• Ability to work without supervision and taking ownership of assigned tasks.

• Willingness to accept additional responsibilities.

• Excellent in English, both written and verbal.

• Good level in German, both written and verbal.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403192 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.