Experience Inc. Jobs

Why us?

The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Rooms Inspector/House Person to join our team. The ideal candidate will be energized by the idea of providing outstanding service to our guests and stellar support to our associates. This hybrid role will be scheduled for evenings and weekends.

The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.

Work where you belong!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Ensure public areas and guest rooms are maintained, cleaned and inspected to standard for resale to incoming guests. Inspects rooms and assigned areas for cleanliness and maintenance. Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Responsibilities

• Inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles.

• Remove trash and/or linens and note any areas that need immediate cleaning.

• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.

• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.

• Stock linen and supply closests as needed.

• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

• All other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.

• Requires supervisory skills.

• Ability to interpret reports

Physical Demands

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate with guests and staff

• Ability to inspect guest rooms and review reports

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.

• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.

• Carrying up to 35 lbs. of supplies.

• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required.

• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.

• No driving required.

Benefits

• 10 paid holidays

• Paid time off for vacation, sick time

• Eligible to participate in the Company’s 401(k) program with employer matching

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Great discounts on Hotels, Restaurants, and much more.

• Employee Assistance Program

• Tuition Reimbursement

• Eligible to participate in the Employee Referral Bonus Program. $500+ per referral.

ID: 2024-24996

Position Type: Regular Full-Time

Property : Bidwell Hotel

Outlet: High Horse

Category: Housekeeping & Laundry

Max: USD $20.25/Hr.

Address : 520 SW Broadway

City : Portland

State : Oregon

EOE Protected Veterans/Disability