Job Information
CareOregon IS BI Strategic Business Partner in Portland, Oregon
Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.
Job Title
IS BI Strategic Business Partner
Exemption Status
Exempt
Management Level
n/a
Direct Reports
n/a
Manager Title
IS Development Manager
Requisition
24538
Pay & Benefits
Estimated hiring range $121,770 - $148,830 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits
Posting Notes
This is a fully remote position, but you must reside in one of the listed 9 states.
Job Summary
The IS BI Strategic Business Partner represents customer needs and interests related to planning and delivery of information systems products and services. This position is the primary point of contact for assigned systems and services and is accountable to gain a thorough understanding of business needs, priorities, and measures of customer success. This position plays a critical role in both development and support, through planning product roadmaps, facilitating change/enhancement prioritization, helping to integrate and optimize systems with business processes, and providing expertise to resolve complex problems. The IS BI Strategic Business Partner coordinates and maintains relationships with outside vendors at multiple levels ranging from helping to mobilize resources for support and managing service level agreements, to engaging leadership in long range planning. This position acts as a critical liaison between leadership, technical staff, and system users.
Essential Responsibilities
Serve as the main point of contact for assigned systems and services.
Act as liaison with vendors, contractors, and stakeholders to facilitate collaboration, decision making, and ensure accountability.
Develop and maintain product/solution roadmaps aligned with organizational strategies.
Work collaboratively in analyzing business needs to identify potential technical solutions and process impacts to inform business case and project proposal development.
Translate customer requirements into product/service roadmaps aligned with strategic goals.
Represent customer requirements and priorities in development sprint planning.
Coordinate with development teams to ensure planned functionality is represented in release schedules.
Maintain visibility into resource capacity and utilization relative to assigned systems and services; provide reports and recommendations.
Monitor development activities related to assigned systems and services, and help addresses issues that impede progress.
Lead small to moderately sized projects in assigned areas such as system upgrades or deployments.
Employ change management techniques to guide adoption of delivered systems and processes.
Research software system enhancements and functionality to meet the organization’s needs.
Assess impact of system changes on the organization and interfacing systems.
Recommend software configuration that supports users the ability to meet new business requirements to perform their jobs to the highest standard.
Maintain documentation of the services provided and the processes for managing them.
Provide and maintain agreed upon reports, records, and documentation.
Ensure the successful transition of new systems/capabilities/functions into operational support processes.
Lead continual improvement in system, service, and/or process performance.
Provide subject matter expertise and guidance for implementation, configuration, and on-going support.
Track major open issues and provide guidance on prioritization.
Identify longer-range problems/opportunities and facilitate plans to address.
Oversee, document, and address internal and external vendor performance relative to established agreements.
Ensure product security/access models are aligned with organizational, maintenance, and compliance requirements.
Coordinate access to assigned products in accordance with organizational policies and applicable regulations.
Organizational Responsibilities
Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Experience and/or Education
Required
Minimum 5 years’ related experience, including 3 years’ in a product owner, senior-level business analyst, project management or similar role with a high degree of relationship management responsibilities in an information services setting
Bachelor’s degree in Information Systems, Business Administration, Management, or related field may be considered in lieu of 2 years’ experience
Experience leading the definition, development, and roll out of solutions that meet customer needs
Preferred
Experience leading solution development in a health plan, public health, or health care organization
Certified Scrum Product Owner (CPSO), Project Management Professional (PMP), other Agile/Scrum certifications
Experience drafting, reviewing, and or negotiating technology contracts
Knowledge, Skills and Abilities Required
Knowledge
Knowledge of patient care clinical workflows and how information system products and services are utilized by healthcare providers
Knowledge of ITIL and ITSM principles and practices
Knowledge of adult learning methods and training delivery
Understanding of health plan functions and information system configuration implications
Skills and Abilities
Expertise in articulating and translating business needs and business rules into actionable requirements
Strong communication and interpersonal skills; can remain flexible, positive, and adaptable
Ability to develop roadmaps, detailed work plans, prioritize tasks and meet objectives
Process mapping skills such as cross functional process diagraming
Ability to facilitate decision making at all levels, including executive management, outside partners and vendors
Analytical and quantitative skills; adept at understanding, preparing, and presenting information for decision making and problem solving
Skilled at resource planning and negotiating with resource managers for needed skills and time from team members
Ability to proactively identify potential risks and formulate plans to effectively mitigate them
Ability to lead a diverse group of people in multiple activities, matrixed teams, organization communications, and competing priorities to successfully implement change
Ability to work with a high degree of diplomacy, credibility and persuasiveness to consistently cultivate effective working relationships; effectively expresses ideas and gains acceptance
Skilled at managing expectations and vendor performance
Expertise in Agile development principles and practices
Ability to implement principals of change [adoption] management in delivering products, services and related enhancements
Ability to apply process improvement principals such as Lean and PDSA
Ability to be self-directed and work independently with minimal supervision
Proficient in SharePoint, Outlook, Microsoft Project, Word, Excel, Power Point, Visio and other collaboration tools; Microsoft Teams helpful
Written and oral communication and facilitation skills
Ability to work effectively with a variety of individuals and groups
Ability to display non-judgmental attitude
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Working Conditions
Work Enviornment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure
Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
#MULTI
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.
Veterans are strongly encouraged to apply.
We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Visa sponsorship is not available at this time.