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Senior Human Services Enforcement Agent

Portland , Maine , United States | Investigative | Full-time | Partially remote

Apply by: March 21, 2025

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Department of Health and Human Services (DHHS)Opening Date:March 5, 2025Closing Date: March 21, 2025Job Class Code:5010Grade:23Salary:$23.69– $33.24 per hourPosition Number:02000-2676; 02000-2678; 02000-2448Location: DHHS 151 Jetport Boulevard, Portland, Maine

Only Employees With Promotional Status In the Department of Health and Human Services May Apply

This is a full-time position with the Division of Support Enforcement and Recovery, Monday-Friday, located in Portland, Maine under the supervision of a District Supervisor. Partial telework schedule with management approval after completing the 6-month promotional probation, based on the operational needs of the Division.

Core Responsibilities:

Senior Human Services Enforcement Agents perform investigative services work involving advanced, specialized legal and enforcement work related to child support and paternity establishment. The employee is responsible for handling complex cases involving child support enforcement, legal referrals, and court representation without requiring attorney support. The role also includes providing mentorship and training to Human Services Enforcement Agents and developing legal strategies to ensure compliance with state and federal guidelines. Work is performed under limited supervision and involves high-level decision-making in court and administrative settings. Typical duties include:

 Leads and initiates court actions related to child support, paternity establishment, and noncompliance without direct attorney oversight, including filing legal documents, preparing

motions, and representing the State in District and Family Court.

 Acts as the State’s representative in court, presenting cases related to paternity establishment, child support modification, and non-compliance.

 Prepares evidence, drafts legal documents, and engages in cross-examination in judicial and administrative hearings.

 Provides legal referrals and prepares affidavits for legal proceedings, collaborating with the Office of the Attorney General when necessary.

 Oversee Human Services Enforcement Agents, providing mentorship and training to ensure staff members are proficient in court-related procedures and enforcement policies.

 Identifies and applies legal strategies to pursue asset seizure, enforce child support orders, and ensure that all actions conform to state and federal guidelines.

 Negotiates and establishes child support agreements with responsible parents, avoiding unnecessary court actions, when possible, by settling disputes administratively.

 Interprets complex child support cases and takes appropriate legal actions to establish, modify, or enforce support obligations.

 Evaluates and reviews paternity and child support cases and makes recommendations for administrative or judicial action.

Minimum Qualifications:

To qualify, you must have at least two (2) years of experience as a Human Services Enforcement Agent and demonstrated experience in handling complex child support cases, including but not limited to paternity establishment, court enforcement, and administrative establishment or enforcement activities, with or without attorney oversight.

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Selected candidates

must have a successfully completed fingerprint-based criminal history record check on file and conducted every 5 years to ensure continued suitability for this position.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

TheDepartment of Health and Human Services (https://www.maine.gov/dhhs/) (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.

Application Information:

Please submit all documents or files in PDF format.

For additional information about this position, please contact Tanya Tronziger, (207) 592-2519

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/workplace-posters) .

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.