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TD Bank Commercial Governance Quality Assurance Analyst III in Portland, Maine


Job Title:

Commercial Governance Quality Assurance Analyst III

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:



United States

Job Requirements:

Ensures adherence to set quality standards

Provides leadership and direction to less experienced staff

Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others

Identifies opportunities for process improvements to advance service quality and/or streamline functions

Recommends and implements department training needs

Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed

Coordinates quality control and/or compliance activities

Creates manuals, reports and documents and make updates as needed

Participates in special projects and performs additional duties as assigned

Develops, recommends, facilitates and/or coordinates Employee training

Monitors Employee and/or division performance to ensure compliance with department and/or company standards

Contributes to a positive, ethical and respectful working environment and communicates openly with others

Models company culture internally and externally

Participates in meetings and coaching sessions

Keeps staff informed of any procedural changes or enhancements

Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, Massachusetts, New Hampshire, New Jersey, New York, South Carolina


Bedford, Burlington, Columbia, Flemington, Greenville, Mount Laurel, New York, Portland, West Palm Beach


Bachelors degree or progressive work experience in addition to experience below

5+ years related experience required

Excellent written and verbal communication skills

Proven time management and organizational skills

Strong computer skills

Must be able to work flexible hours, including possible evenings and weekends

Proven problem solving skills

Excellent interpersonal skills

Proven ability to work as an active participant in a team as well as independently

Experience in a unpredictable and fast pace environment

Proven ability to be detail oriented

Strong leadership skills

Preferred Qualifications:

Experience in credit management and financial analysis

Experience in risk evaluation

Work Location:

1 Portland Square, 125 Park Avenue Corporate, 141 South River Road, 1501 Main Street (Columbia), 1700 District Avenue, 2130 Centrepark West Drive, Greenville Campus Building A - 200 Carolina Point Parkway, Mt Laurel - 6000 Atrium Way, One Royal Road

Business Line:


Job Category - Primary:

Commercial Banking

Job Category(s):

Commercial Banking

**Province/State (Primary):


ProvState 2:

New Hampshire

ProvState 3:


ProvState 4:

New Jersey

ProvState 5:


ProvState 6:

South Carolina

ProvState 7:

South Carolina

ProvState 8:

New Jersey

ProvState 9:

New York

City (Primary):


City(s) 2:


City(s) 3:


City(s) 4:

Mount Laurel

City(s) 5:

West Palm Beach

City(s) 6:


City(s) 7:


City(s) 8:


City(s) 9:

New York

Job Family:

TD Governance & Control

Time Type:

Full Time

Employment Type:


Work Remotely:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.