Experience Inc. Jobs

Job Profile

Field Service Engineers are responsible for on-going Planned Maintenance (PM) and Corrective Maintenance (CM) of high-level diagnostic and imaging equipment at customer facilities. Provide leadership and support for managing equipment and operations at the Home Office. Assist in the planning and installation of diagnostic and imaging equipment. Present the company well using the highest standards of customer service and professionalism.

Service / Technology Responsibilities

• Knowledge and experience to investigate, diagnose, and repair issues on client medical imaging equipment including hardware, acquisition, and generation devices.
• Knowledge and experience to properly install and calibrate new medical imaging equipment at customer sites.
• Knowledge and experience to order and replace parts and supplies on client medical imaging equipment.
• Able consistently to perform diagnostic, repair, and preventative maintenance work on client medical imaging equipment in a time-efficient and safe manner with the highest of quality.
• Maintain a working knowledge of applicable federal, state, and local laws, regulations and industry standards.
• Maintain the utmost professional appearance and demeanor at all times while working and representing the company.

Teamwork / Internal Company Responsibilities

• Complies with company Standard Operating Procedures in order to ensure adherence to federal, state, and local laws as well as company certifications in a manner that reflects ethical and professional integrity.
• Responsible for maintaining database and record of repairs, service calls, and client/equipment interactions with company-owned service software within company-established guidelines.
• Attends training sessions on equipment maintenance in order to keep up-to-date on technological and medical equipment advances.
• Conducts in-service or coordinates training sessions for radiology clinical/professional staff on proper use and safety of advanced radiology equipment. Also, provides assistance and training to Biomedical Equipment techs I and II as assigned.
• Provides on-call service coverage after normal business hours.
• Maintains high level of customer service to ensure customer satisfaction.
• Participates in team work by:
  • Keeping others informed
  • Initiating group decision making
  • Working to accomplish team objectives and projects
  • Seeking feedback about one's effectiveness as a team member
• Knows, understands, incorporates and demonstrates the mission, vision, and core values of Kalamazoo X-Rays Sales in leadership behaviors, practices, and decisions.
• May be assigned other duties as deemed necessary by management.

Preferred Qualifications (any one or combination of the following qualifications is acceptable)

• Associates of Applied Sciences degree in related fields of medical electronics, electronic technology, imaging service technology or biomedical technologies.
• Military training/experience in biomedical technologies or electronics service or repair. BMET favored.
• Certified Radiology Equipment Service (CRSE) engineers.
• 4 years of proven experience in the medical imaging/x-ray service field.