Job Information
Oklahoma Employer Front Counter/Service Advisor in Ponca City, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3154538
Full job description {#jobDescriptionTitleHeading tabindex="-1"}
Description:
\ Take Ten Tire and Lube in Ponca City currently has an exciting opportunity for Customer Service/Front Counter Sales. You must be energetic and team-oriented and understand the importance of being the face of the company. Experience in automotive repair and maintenance and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with an upbeat attitude, a positive outlook, and sincere customer service.
The position focuses on satisfying customer and vehicle-related problems, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative activities.
Essential Functions
- Promptly meet and greet every service customer in a friendly and courteous manner.
- Listen to customers\' reason(s) for bringing their vehicle to the service department.
- Offer logical diagnostic services or repairs to satisfy the customers\' concerns.
- Provide accurate estimates for all the services or repairs recommended.
- Maintain communication with the technicians and shop foreman regarding job status changes.
- Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
- Make policy adjustments within the guidelines and budgets established by management.
- Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller\'s inquiry.
- Write and complete work orders, explain to the customer work done, and collect payments.
- Strive to ensure that every customer is very satisfied with the level of service the shop offers.
- Provide superior customer service at all times.
- Make yourself available for and complete all required and additional training the Company offers.
- Perform other duties as required by management.
- Adhere at all times to company policies and legal regulations while conducting business.
Requirements:
- Customer Service background
- Automotive background
- Able to stand for long periods
- Ability to work with computer system
- Learn Tiremaster program