Experience Inc. Jobs

Job Description

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

 What your day-to-day will look like:

  Assist customers and business partners via telephone and email

  Handle customer complaints in a calm, professional manner

  Diagnose, assess, and resolve problems or issues

  Monitor progress of delivery routes

  Process changes or cancellations to delivery orders

Pay Rate: 16/hr. with the ability to make overtime

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

Bilingual in Spanish and English

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations Past customer service experience within the logistics or supply chain industry null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.