Job Information
Spire Federal Credit Union Sr Teller in Plymouth, Minnesota
Description Role: Responsible for executing member's financial transactions in an accurate and professional manner. In addition, this position is responsible for recommending and referring financial products and services and opening member accounts. Sr Tellers must also exemplify superior service and build positive relationships. This position will drive unparalleled member satisfaction, net promoter score (NPS), member retention, cultivate a culture of excellence, and contribute to the overall success and reputation of the organization. Major Duties and Responsibilities Execute financial transactions in a timely, accurate and professional manner to provide needed services and promote positive relationships. Complete necessary computing and recording procedures to provide requested services (deposits, withdrawals, certificates, loan payments, etc.) and to maintain account records. Research and resolve members questions and disputes (NSF and checkbook reconciling, corrects teller/ ACH/ ATM errors, etc.) Balance cash drawer and completes record keeping daily to assure accuracy of all transactions and compliance with internal controls; assists in branch opening and closing procedures Recommend and sell appropriate products and services to meet member's financial needs and support Blaze's growth objectives Record the referrals for future reference and following contact, including correspondence and telephone referral Initiate appropriate contact or follow up on all service and sales leads on a timely basis with outbound calls and or correspondence Perform duties to support effective branch operations. Including inventory of office supplies; complete daily ATM and instant issue procedures, and balancing vault and card stock. Execute the new account application process to extend needed financial services and expand credit union membership. Interview prospective member, collect necessary credit reports and other necessary information Analyze application for credit worthiness and fraud prevention; recommends approval or denial Complete computing and documenting procedures to open new accounts or to refuse denied applications Other Duties Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Exhibit Blaze's 5A culture - Ambassador, Achievement, Ambition, Ability and Attitude? Regular and predictable attendance Perform other duties as assigned to support effective department operation Requirements Experience/Education/Certifications/Licenses High School degree or equivalent 0-1 years of similar or related experience Cash handling and customer service experience is strongly preferred Demonstrated Knowledge Skill of selling, including the ability to identify member's needs to explain features and benefits of Blaze services and to close sales opportunities; able to advise and refer Well organized, efficient, detail-oriented and able to work independently or on a team Communication Skills Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified Physical Requirements Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs. Weekly schedule includes Saturday hours. SPIRE is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.