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Alliance Franchise Brands Account Manager in Plymouth, Michigan

Allegra Marketing Print Mail in Plymouth, Michigan, is a full-service commercial printer serving local, regional, and national clients. We are looking for a team member who will embrace our core values: a passion for success, teamwork, respect, and integrity!

Purpose:

The Account Manager’s primary function is to convert information received from clients and team members to create estimates, job plans, job instructions, purchase orders, keep schedules on track, budgets, and invoicing.

Ability to communicate directly with clients and sales reps regarding potential programs, and projects and build relationships. 

Also communicating with outside vendors to gather pricing information, coordinate production plans, introduce all Allegra services to existing accounts and uncover opportunities for sales growth working with our outside sales team.

Project Manager functions will include buying outside services required to produce products that meet our client’s needs while maximizing profits for the company.

Responsibilities

  • Communication

  • Communicate customer expectations to the rest of the company through company-established processes and methods

  • Communicate with internal teams, such as: The Production Manager, Customer Facing Team, and Production Team on issues related to client needs and delivery of orders

  • Communicate and document issues directly with sales reps and clients via company-established processes and methods

  • Estimating

  • Process standard types of estimates utilizing company MIS systems

  • Create estimate letters that are easy for a client to understand, and detailed to the point where misinterpretation of specifications is difficult

  • Email estimate letters to Sales Reps and clients within established timeframes

  • Buying

  • Communicate with vendors to gather costs to be used on estimates and orders

  • Create detailed and accurate purchase orders and job instructions

  • Track, receive, and follow up on all purchase orders to meet schedules

  • Document all correspondence with vendors, and clients

  • Quality checks

  • File and follow through on all claims with vendors

  • Scheduling

  • Schedule all incoming work per established guidelines within the company MIS System

  • Update schedules in MIS to maintain accuracy, and give everyone a useful tool to follow and meet client expectations

  • Other duties as assigned

    Qualifications

  • Customer service experience is  required

  • Print and marketing experience is required

  • 3-5 years’ experience in Commercial Print Estimating preferred but not required

  • Great organization skills

  • Excellent communication skills, written and oral

    The Benefits of joining our Team

  • Time Away: We provide paid holidays and paid time away to spend with your family and friends.

  • Engaging work environment

  • Plan for the future: Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.

  • Supporting your Health and Well-bring: We offer flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short-and long term disability, Healthcare FSA and Dependent care FSA, critical illness and accident insurance.  We also offer an Employee Assistance Program to support you and your family.

  • Other compensation: Bonus eligibility

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