Job Information
Froedtert South Patient Access Specialist Family Practice Clinic in Pleasant Prairie, United States
Patient Access Specialist Family Practice Clinic
Froedtert South Pleasant Prairie, WI (Onsite) Full-Time
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Job Details
POSITION PURPOSE
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.
MINIMUM EDUCATION REQUIRED
High School or GED
MINIMUM EXPERIENCE REQUIRED
6 months – 1 year
LICENSES / CERTIFICATIONS REQUIRED
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Experience in a health care business or receptionist environment.
Excellent computer and customer services skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with internet, email and Microsoft office.
Effective written and verbal communication skills required.
Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Schedules, reschedules and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
Performs manages care referrals and prior-authorizations functions
Proficient use of healthcare software utilizing established standards
Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years
Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations
Froedtert South is an Equal Opportunity Employer
Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law
All employment decisions are made on the basis of qualifications, merit, and business need.
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Job Snapshot
Job Type Support Services
Schedule Full-time
Shift Days
Hours 60-80hrs/2wks
Facility/Name Froedtert Pleasant Prairie Hospital