Job Information
Froedtert South Patient Access Specialist - Emergency Department in Pleasant Prairie, United States
Patient Access Specialist - Emergency Department
Froedtert South Pleasant Prairie, WI (Onsite) Full-Time
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Job Details
POSITION PURPOSE
A Patient Access Specialist serves as the first point of contact for Froedtert South
The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management
MINIMUM EDUCATION REQUIRED
High School or Equivalent (GED)
MINIMUM EXPERIENCE REQUIRED
6 months – 1 year
LICENSES / CERTIFICATIONS REQUIRED
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
Excellent computer and customer services skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with internet, email and Microsoft office.
Effective written and verbal communication skills required.
Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
Experience in patient registration, insurance verification and health insurance plans.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Executes arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Manages and resolves departmental assigned WQs
Performs insurance verifications
Registers patients for outpatient tests and procedures
Performs direct admission workflow
Provides departmental support
Proficient use of healthcare software utilizing established standards
Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years
Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations
Froedtert South is an Equal Opportunity Employer
Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law
All employment decisions are made on the basis of qualifications, merit, and business need.
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Job Snapshot
Job Type Support Services
Schedule Full-time
Shift Days
Hours 72
Facility/Name Froedtert Pleasant Prairie Hospital