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Hyatt Tour and Travel Sales Executive Based in Guadalajara or Bajio in PLAYA DEL CARMEN, Mexico


You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sales Executive is responsible to act as a sales specialist and be responsible to assist the related revenue is maximised in the most profitable way in line with the agreed targets.


Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Executive. Good problem solving, administrative and interpersonal skills are a must.

  • Takes charge of Wholesale and Tour Series.

*Ensures an efficient and accurate filing system to maintain records of all Sales Agreements, Contracts and Quotations for the Hotel.

  • Drafts and distributes proposals, contracts and submit sales reports in a timely manner.

  • Conducts hotel inspections to clients whenever required.

  • Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.

  • Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.

  • Submits Sales report to DOS/DOSM in a timely manner.

  • Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.

*Maintains a detailed knowledge of hotel facilities, features and services

  • Follows up sales leads to identify prospect.

  • Meets and greets VIP guests upon arrival/ departure.


  • Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

*Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

  • Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.


*Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

*Ensures systematic and efficient calls on allocated Accounts within specified location and reports findings and opportunities to the DOS/DOSM.

  • Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect

  • Must speak Spanish

Minimum 2 years experience in similar capacity with international chain hotels.

Primary Location: MX-ROO-Playa del Carmen

Organization: Grand Hyatt Playa del Carmen

Job Level: Full-time

Job: Sales

Req ID: PLA000666

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.