Splunk Staff Technical Writer, Security Products in Plano, Texas
We're looking for a versatile technical writer to join the Splunk docs team to create high-quality documentation for our growing portfolio of Splunk security products, including Splunk Enterprise Security and Splunk Phantom. Join a group that's helping thousands of clients monitor for vulnerabilities, detect anomalies, reduce risk, and protect their assets using Splunk software.
Do you thrive in a fast-paced and dynamic environment? As a writer in security products, you'll use your ability to grasp technical concepts to work side-by-side with developers, product managers, and user experience designers to create and maintain online software documentation and in-product user assistance. You’ll have a seat at the table to provide input on how to make products easier to use, and you’ll use your passion for customer success to make sure users get the right type of content to make their jobs easier!
To succeed in this role, you are a confident writer who is eager to learn about enterprise security at Splunk. You will document new technology both broadly and deeply to ensure the success of your product development team and its customers. In the hiring process, be prepared to tell stories that demonstrate how you learn about new technologies, apply that learning on the job, and make an impact outside and inside your company.The location for this position is flexible, but requires working Pacific or Mountain time hours.
Write user documentation for Splunk security products, including software on-premises, in the cloud, and hybrid solutions
Work closely with development teams and product managers to understand your products and the customers who use them
Be ready to discuss technical details and demonstrate your technical knowledge every day
Collaborate with other writers and coordinate shared content across the Splunk Security portfolio
Propose structural and organizational improvements to the documentation set
5+ years of experience researching and writing excellent documentation
Experience working with complex enterprise software. Familiarity with the Agile development process is helpful.
Understanding of security products in general is a plus, including familiarity with concepts like notable events and incident analysis, identity correlation, and threat detection
General knowledge of business intelligence tools and data analytics
Ability to work with multiple groups and track priorities in an ever-evolving environment
BA/BS degree in Computer Science or a related field, or relevant professional experience
What We Offer You:
A set of extraordinary peers who are dedicated to the craft of creating high-quality, customer-pleasing content
A multi-functional team that values and relies on accurate, robust documentation
Opportunities to influence our style and standards, and participate in lively discussions about how to best present our content to users
A constant stream of new things for you to learn. We're always expanding into new areas and exploring new technologies.
Growth and mentorship. We believe in growing writers through ownership and leadership opportunities.
A stable, collaborative, and supportive work environment
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk is an Equal Opportunity Employer.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to firstname.lastname@example.org. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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