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Samsung Electronics America Senior Enterprise Solutions Architect – Retail Experience Technology in Plano, Texas

Position Summary

Role and Responsibilities

For more than 40 years, the name Samsung has been at the forefront of innovation. Samsung's discoveries, inventions, and breakthrough products have helped shape the history of digital evolution. Today, Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Guided by a simple philosophy “Inspire the World, Create the Future” Samsung is committed to developing new technologies and innovative products that enhance the lives of its customers, employees, and the global community.

Samsung Electronics is the largest subsidiary of the Samsung Group, amounting to 70 percent of the group's revenue and reigning as the world's largest technology company with more than $200 billion in revenue. Globally the company has a presence in 80 countries and employs more than 270,000 people. Samsung is the world’s leading provider of mobile phones, smartphones, and tablet computers—fueled primarily by the popularity of the Samsung Galaxy line of devices—and produces a wide variety of products and components ranging from color and mono-laser printers and copiers, virtual desktop infrastructure, solid state drives, set-top boxes, TVs, LCD panels, lithium-ion batteries, semiconductors, chips, flash memory, and hard-drive devices.

Samsung Electronics USA is a nearly $30 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsung’s vision is to reach and engage the consumer through revolutionary retail stores and experience centers.


If you have ambitions to be a part of a Best in Class organization, Samsung’s Retail Experience Team is the place to be. The role of the team is to surround consumers with innovative products that truly "Enhance" their retail experience. It is an exciting time with Samsung and the Retail Experience Team is positioned to continue its growth. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, look no further.

This role leads “never been done before” digital innovation projects that can be brought to life in online and brick-and-mortar channels. The goal is to use new technologies and experiences to drive consideration and purchase of Samsung mobile devices. You will plan the architecture and solution design of a collection of systems in a large technology ecosystem. You will establish architectural principles and standards. As a technical expert you will establish a multi-year technology roadmap, and lead the implementation of new solutions that reduce friction and solve clear consumer pain points. Examples include augmented reality, virtual devices, holograms, virtual stores, haptics, gesture-based interactivity, and interactive shopping applications.

In this role you will help align Samsung Electronics America solutions to Samsung Enterprise priorities. You will survey both the internal and external technology landscapes to guide the evolution of the current environment. You will be part of the team that plans the technology portfolio to meet both the immediate and long term technology enablement needs of the business.

You will bring new ideas to life through proof of concept development and small-scale pilots. For those that prove they can drive impactful business results, you’ll lead software and applications development that will ultimately help us scale innovations across online, retail and carrier channels.

An understanding of the power of data is critical. We strive to deliver more personalized shopping experiences where we make it easier to choose and purchase Samsung mobile devices. This involves creating, tagging, organizing and making data accessible to develop an integrated customer profile and providing seamless online-to-offline shopping experiences.


Technical Architecture

  • Establish and maintain a multi-year technology roadmap

  • Optimize current retail technology portfolio through architecture planning and execution

  • Identify new technology to enable strategic business priorities and objectives

  • Define and own architecture standards for Samsung Mobile Retail

  • Partner with Samsung big data team to optimize data capture, tracking, access and reporting

  • Partner with Samsung Data Science on the design and build of Artificial Intelligence and Machine Learning capabilities

  • Collaborate across Samsung divisions on bringing new technology innovations to market

  • Produce actionable insights from data captured to enhance next generation of retail experiences

  • Participate in various technology communities, past track record of participation in seminars/forums, keeping updated on evolving technologies, awareness of thought leaders of the industry

Technical Management

  • Manage Digital Experience Projects deployed globally across 10’s of thousands of retail locations

  • Engage internal and external teams, including R&D, channel teams, Carrier teams, and vendor development teams to deliver projects and programs

  • Create data visualizations and dashboards to assess to assess solution performance and results

  • Perform ad-hoc scripting queries and investigate systems logs and troubleshoot

  • Work with external channel partners to define technical requirements for digital experience

  • Assess technical feasibility of delivering creative marketing design concepts

  • Ensure standard operating procedures and project guidelines are in place

  • Manage daily/weekly maintenance requests related to retail demo projects

  • Hold weekly meetings with Samsung R&D and Retail Experience teams

  • Facilitate weekly project status tracking and reporting

  • Demonstrate strong interpersonal skills, ability to meet with executives internal/external to sell in ideas and provide status updates

Digital Experience Innovation

  • Create immersive never been done before experiences using AR, VR, O2O and personalization

  • Mature integration between Samsung Retail and Samsung Ecommerce systems and teams

  • Personalize and tailor solutions to meet evolving customer expectations and needs

  • Establish the architecture and solutions needed to enable real-time personalized offers

  • Lead design and development sessions with Samsung R&D on new innovation and concepts

  • Drive new ways to engage shoppers across our product portfolio through technology

Retail Understanding

  • Understand retail projects and manage them successfully

  • Evaluate, select and manage vendors working on retail demo projects (includes creative and technology driven projects)

  • Understand the current external retail environment and leading technology enablers

  • Work as a liaison between Samsung R&D team and tech vendors on APK development projects

  • Understand mobile technology and how devices interact (Bluetooth, NFC, Wi-Fi, Wi-Fi direct, etc.

  • Conduct surveys and reporting metrics and dashboards to assess the performance of digital experiences


  • Bachelor's Degree in Computer Science or Information Technology with 15+ years of directly related experience is required. [or Master’s Degree in Computer Science or Information Technology with 12-15 years of directly related experience]

  • Must have extensive experience in multiple SDLCs, including Enterprise Agile, SOA strategies, open source technologies and other technology driven business enablers

  • TOGAF9 and/or SEI Certification is desired

  • 8+ years of experience as a software, data or enterprise architect

  • 3+ years of hands-on programming/scripting languages such as Java, Javascript, HTML, SQL.

  • 3+ years of managing app (APK/IOS/Windows) development projects

  • Experience with AWS cloud CMS is plus

  • Mobile industry or consumer electronics retail experience preferred

  • Experience launching bleeding and leading-edge technology solutions in retail

  • Experience in troubleshooting technical issues arising from Mobile applications/Web applications/device OS, and Network.

  • Experience with managing application development projects in a retail setting

  • Strong influencing skills without having direct reporting authority over resources

  • Experience directly managing external vendors is preferred

  • Experience with digital projects involving multi-devices or multi-screens is a plus

  • Experience with IoT, Augmented Reality, and Artificial Intelligence projects is plus

  • Must have experience with Microsoft Standard Office Suite

  • PMP, Certified Scrum Master or equivalent Certification preferred

  • Must have experience with JIRA Confluence and SQL

  • Detail oriented, can manage projects start-finish

  • Work in a fast-paced environment, in-office environments and remote

  • Fun, like working with a team, creating group success

  • Strong knowledge of design principals and brand strategies

  • High energy, strong work ethic

  • Strong interpersonal skills, ability to meet with executives internal/external to sell in ideas and provide status updates

  • Ability to travel 20-30% of the time

Skills and Qualifications

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  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).