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Job Description

An employer is looking for a Senior Customer Analytics Engineer in the Plano, Tx area. You will initially be joining the clients analytics group to support a number of customer data reporting requests tied to their CRM and loyalty programs. You will support multiple projects in this space that are ongoing and leverage Tableau to produce new dashboards reflecting customer data/ metrics. You will evaluate loyalty data related to breakage rates, points program and support these data processes to identify areas for efficiencies and improvements. You will own this reporting space and act as the lead for any customer analytics requests or net new dashboards. Additional tasks may include python scripting, curating/ optimizing audiences for loyalty programs and evaluating the CRM and loyalty effectiveness through customer data.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

7+ years experience in customer analytics and reporting

Strong background in building customer data dashboards in Tableau

Experience with CRM systems (Braze), loyalty programs and customer data platforms

Extensive SQL and Python skills

Experience building processes, efficiencies and automation around reporting/ analytics GA4 experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.