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USAA Scrum Master Lead (Workforce Digital Services) in Plano, Texas

Purpose of Job

We are seeking a talented Scrum Master Lead for our San Antonio Home Office I or Plano Legacy office.

Responsible for ensuring teams and programs live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance. Scrum Masters at the Lead level demonstrate an expert understanding of Agile delivery, product knowledge and the ability to influence Program and Portfolio operational practices.

Team Summary

Workforce Digital Services (WDS) is responsible for end user compute, collaboration, and end user support for all USAA employees and contractors. Within WDS, the Agile Process Management team is comprised of Release Train Engineers and Scrum Masters supporting 40+ agile teams within five Agile release trains.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Provides hands-on facilitation of major program ceremonies across multiple development teams; consults and coaches teams (including the Product Manager and Product Owner) to support a smooth transformation to Agile practices

  • Drives continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools.

  • Manages impediments to progress whether internal or organizational in nature.

  • Leads efforts to resolve systemic impediments that continually block teams within their organization.

  • Supports and educates product owners, product managers and other program level personnel, especially with respect to refining and managing the product backlog and decision making.

  • Ensures effective communication within or across Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on Program’s/Programs’ progress/productivity.

  • Acts as Agile SME to teams, departmental teams, senior management, product owners, and management.

  • Provides leadership for Scrum Master community of practice and mentors other Scrum Masters and RTEs.

  • Performs risk, issue, and dependency management e for the program(s) and/or portfolio.

  • Drives release management practices across team to ensure alignment to enterprise standards and leverages existing change management routines as needed.

  • Provides agile leadership and training, continuously assesses the team's agile maturity and constantly raises the bar to improve the team's velocity.

  • Serves an active member of the Agile Community of Practice that covers different functional areas and Agile Release Trains (ARTs), and successfully encourages participation, facilitation and subject matter delivery

  • Actively liaises with assigned professional coaches to actively conduct training sessions of value across the ARTs in the department.

  • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides Train on leveraging them.

  • Adheres to Enterprise Project management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).

Minimum Requirements:

  • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • And 8 years of experience (12 years total in lieu of a degree) in process improvement, project management and/or program management, software engineer, or business/requirements analysis with at least 6 years as Scrum Master or Release Train Engineer or has development experience working in a similar role in a lean or Scrum environment.

  • Expert knowledge and experience with multiple agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps).

  • Advanced knowledge of Agile Lifecycle Management (ALM) Tools (Jira, Rally, VersionOne, etc.).

  • Awareness and experience with widely successful Agile techniques: ATDD, TDD, BDD, Continuous Integration, Continuous Testing, PairProgramming, Automated Testing, Agile Gaming, Story mapping, etc.

  • Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks.

  • One or more Agile certification(s) such as: Certified Scrum Master (CSM), Agile Certified Professional (ACP), SAFe Program Consultant (SPC), SAFe Agilist (SA), SAFe Scrum Master or SAFe Advanced Scrum Master (SASM).

  • Expert knowledge of Microsoft Office products.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • Current SPC Certification

  • RTE Experience

  • Experience utilizing Agile in an organization that is NOT software development

  • Working knowledge of Jira and Rally

  • Project Management Experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.