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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Careers with WellMed . Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi - specialty clinics, and contracted medical management services. We've joined Optum , part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work. SM

Employees will be direct point of contact for senior Medicare advantage patients. They will work closely with physicians and clinical administrators to ensure candidates are getting needed heath screenings and scheduled appointments. They will help in reducing cost of care and improving health care outcomes for patients.

This position is full-time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4682 McDermott Rd., Suite 100, Plano, TX, 75024.

We offer 2 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Partner with WellMed / USMD physicians to assist patients in completing health screens and preventive care measures that are not yet completed.

• Outreach to external physician offices to obtain copies of consult notes and reports for patients who had preventive healthcare screens and clinical measures completed at outside facilities.

• Successfully update preventive health screens and clinical measures in the EMR that have been determined as completed.

• Communicate regularly with interdisciplinary team members to coordinate / update a patient’s care.

• Maintain accurate tracking log of patients who have been outreached and status of their preventive health screens and clinical measures.

• Participate in various quality driven initiatives within WellMed / USMD and collaborate together to achieve high level patient outcomes.

• Submit data to external agencies as directed by manager.

• Explain the importance of preventive health screens and clinical measures to patients and Families

• Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.

• Operates diagnostic equipment (cannot interpret tests), obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.

• Performs quality control checks on equipment.

• Prepares and sterilizes medical equipment using the autoclave.

• Fosters accountability for clinical practice and patient goals.

• Records patient care documentation in the medical record accurately and in a timely manner.

• Identifies when others’ documentation is incorrect and alerts clinic leadership.

• Assists other MA’s with documentation questions.

• Coordinates patient care as directed by provider, and policies / procedures.

• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality.

• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments.

• Anticipates provider’s needs prior to patient encounter.

• Assists when new supplies are needed. Enforces medication policy.

• Creates and maintains an environment that supports infection prevention

• Telephone and in - person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge

• Rotate clinic to clinic within WellMed / USMD clinic locations as needed.

• Performs all other related duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• 4+ years of experience as a certified MA OR a combination of 6+ years of certified and non - certified medical assistant experience (with at least a minimum of 2+ years certified)

• Current BLS certification

• Expert in computer literacy in electronic health record

• Knowledge of medical terminology

• Mastered ICD - 10 and CPT coding

• Intermediate knowledge of working with Microsoft Office with a focus on Microsoft Excel

• Ability to travel up to 10% of the time (Domestic)

• Ability to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime based on the business needs

• Must be 18 years of age OR older

Soft Skills:

• Excellent communication and customer service skills

• Proven ability to mentor others

• Ability to react calmly and effectively in emergency situations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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