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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This position oversees a team of engineers responsible for installing UC revenue. While managing the team to meet goals, you will be identifying ways to scale and simplify our process to help the team work smarter.

Job Description

Core Responsibilities

• Meeting monthly goals on deliverables while managing a team to exceed KPI metrics.

• Production and Project support of voice network, applications, UC, and cloud-based communication solutions and platforms.

• Manage a team of engineers working toward the activation of new product integrations for a defined set of clients, ensuring proper requirement gathering, client-specific solution development, technical configuration, quality assurance and client education. Ensures team preparedness and effectiveness for escalation and direct resolution of blockers and conflicts rising from team's project execution.

• Ensure team's ability to provide excellent technical guidance for clients' broader use of products and technical vetting for proposed usage of new products, acting as the primary technical liaisons for assigned accounts and client prospects, includes technical demonstrations.

• Oversee product-development-aligned resources in the implementation of best practices, technical documentation and internal training curriculums for the servicing of new products and product features. Recommend changes in operational strategies, policies and procedures to the proper decision-makers.

• Ensure proper team staffing and training for a set of assigned product areas, working with revenue team's management to prioritize project staffing when resources are constrained.

• Ensure escalation and resolution of high-sensitivity technical support tickets for in-production integrations related to team's accounts.

• Manage team performance and workload, identifying and addressing risks and opportunities in servicing key accounts, working toward maximization of soundly completed projects as a measurement of increased product usage by the client.

• Oversee the hiring and onboarding as well as ongoing training and progression of all team members.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years