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JPMorgan Chase Executive Director/Control Manager - Commercial Banking Governance Head in Plano, Texas

Controls and Continuity Services (CCS) within Commercial Banking (CB) is seeking leadership of the CB Control Management & Governance Team which drives a variety of work across Control related initiatives and governance processes. This team is critical to supporting CB's Control Management discipline including a high degree of collaboration with many partners across the CB Control Community and the Firmwide CORE Program, and conducting highly visible work for the CB CEO and CB Executive Management Team. This versatile role would include work related to control projects and initiatives including emerging risk topics, supporting key control meetings, leading CORE across CB, driving strategy of CB's operational risk strategic application, and engagement of CB Control Partners in information sharing and learning. This is an excellent opportunity for someone who wants to create and execute strategies that focus on minimizing risk and expanding on the operational health for all aspects of CB globally.

Role Responsibilities:

  • Develop and execute the strategies for CB Control Management Governance, CB CORE, and Aggregate Management of Operational Risk (ArMOR) application.

  • Hire, manage and motivate a team in managing operational risk and communicating CB risk environment to senior management.

  • Establish a holistic framework for these areas that includes practices that minimize risk and supports overall functioning of CB Control Management.

  • Institute control governance and reporting to identify meaningful metrics to inform on the health of operational risk and control environment; escalate control deficiencies based on key reporting indicators; and manage control committees and forums.

  • Manage execution of firmwide CORE program within CB

  • Facilitate engagement of Business Operations Executive (BOE) organizations across CB and coordination across various operational risk disciplines.

  • Govern framework for Risk Events, Issue Management, and other control points in partnership with the control management community across CB.

  • Oversight and coordination of operational risk messaging to senior management including control calls, CB and Firmwide Control Committees, Audit Committee, and various other control updates.

  • Ensure cross-LOB engagement and coordination across all control disciplines.

  • CB Control Management updates to key Regulators on regular basis and ad hoc as needed on specific topics.

  • Drive Lessons Learned reviews across CB of select items raised by second line of defense (LOD), third LOD, legal, high severity issues, external events, external losses, and other items as applicable.

  • Partner with and influence key stakeholders within CB and ensure they are aligned on strategy, are provided with business transparency and that their needs are represented in every major decision.

  • Advisory role in audits, MRA responses, regulatory exams and issue management.

  • Collaborate effectively with colleagues across CCOR, risk, audit, regulatory and technology control functions to drive consistent and rigorous operational risk practices and control programs.

  • Influence business practices, key decisions, policies, strategies, internal controls and standards to drive change through continual evaluation of the operational risk and control framework and continual communication with functional and operational leaders.

Required Qualifications:

  • 15+ years of experience in operations, operational risk management, process improvement and project management in a sophisticated global banking environment. Prior experience in control management desired.

  • BA/BS degree

  • Proven leadership, execution and influencing skills

  • Strategic thinker who understands and supports the goals and direction of the firm

Skills :

  • Continuous Improvement - Applies innovation and design thinking techniques to continually challenge and improve the efficiency, scale and resilience of our operating platform.

  • Communication/presentation - Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Emotional Intelligence - Ability to build trusting relationships and establish credibility with peers, managers and stakeholders; Capable of recognizing your own emotions and those of others, and using emotional information to guide thinking and behavior; Leverages relationships and people skills to influence better outcomes for employees and clients

  • Strategic Thinking - Uses data/facts to research, detect, and understand issues and opportunities; Able to consider the big picture and to evaluate potential scenarios to see impact and risk; Collaborates with the business and partners on strategy and priorities development

  • Problem solving / Analytical skills - Solid critical thinking, attention to detail and analytical skills; Able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control deficiencies

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Decision Making - Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making in a pragmatic and balanced way

  • Set Clear Direction - Clearly and consistently communicates the vision and direction for the team; Creates an environment where everyone can thrive to produce quality results; Motivates each team member to be focused, engaged, and energized; Communicates with transparency and candor to instill confidence and trust.

  • Internal Stakeholder Management - Establishes productive working relationships with internal stakeholders to drive mutually beneficial outcomes; Communicates clearly and often with internal stakeholders, keeping them involved and informed on relevant decisions and impacts; Ability to modify approach based on understanding of stakeholder needs and preferences.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans