Experience Inc. Jobs

Delivery Lead - Technology

Charlotte, North Carolina;Atlanta, Georgia; Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The position will play an integral role in coordinating, and delivery of defined deliverables for a larger program which requires engagement from teams across multiple organizations. This role will include, communicating/reporting the target outcomes, coordinating delivery, managing risks, ensuring compliance to standards, and providing visibility into the health of the program. This role ensures execution and delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost. Will lead team in planning project deliverables of multiple strategic initiatives and network driven programs at one time spread across multiple lines of businesses (LOB’s). Specific focus for this position is Application Data Controller (ADC) driving the technology program from start to the finish state in compliance with Enterprise Change Management policies and standards as defined by the Bank. This position will in addition be responsible for ensuring proper processes are in place to manage financials, resources, facilitate sync points between business and technology leaders across multiple organizations, as well as Risk and Compliance partners.

Responsibilities:

• Manage program financials and supporting resource planning.

• Define, manage, and facilitate routines to support project delivery and resource reporting.

• Takes ownership of the successful implementation of project scope as agreed upon with the Line of Business Partners.

• Define and manage project budgets.

• Facilitate dependency management/risk management/impediment removal for the defined deliverables.

• Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline.

• Manage status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.

• Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders.

• Ensure deliverables comply with Enterprise Change Management standards.

• Support resource planning for delivery/execution

• Documents the success metrics upon project completion

• Assist in resource financial forecasting and resource planning for delivery/execution

• Work independently, possess a strong process expertise, and demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well-structured processes.

• Develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages.

• Ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Required Skills:

• 5 – 7 years of Infrastructure Project Management Networking experience and familiar with terms such as Load Balancing, Firewall, HTTP, DNS and other protocols

• 5 – 7 years’ experience in project delivery of highly complex network programs or projects within predicted cost, time, and quality estimates.

• Experience with the Project Management methodology and tools such as Enterprise project and change standards.

• Responsible for project coordination for Network sponsored projects within the technology systems of record (Nexus, ITSM, etc.).

• 5 – 7 years of experience planning, creating, managing, and processing change tickets

• 3 – 5 years of experience working with BMC Remedy.

• Ability to coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Ability to track and analyze projects’ performance, expenditures, procurement, and report about any possible or current blockers, risks, overflows, deficits.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Working familiarity with JIRA and Agile View

• Strong attention to detail with problem solving & organizational skills.

• Demonstrated ability to communicate (written and verbal) with internal and external partners.

• Strong risk and governance mindset

• Process design, remediation, and improvement skills

• Project Management skills and disciplines

• Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely.

• Microsoft Office (Word, PowerPoint, Excel) proficient

• Ability to manage multiple priorities for concurrent projects effectively.

• Strong decision-making skills with an assertive and proactive communication style

• Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.

• Ability to navigate enterprise, research, and resource information across the bank.

• Ability to analyze and communicate changes to leadership to provide risk assessment and relaying change objectives.

Desired Skills:

• Project Management Professional (PMP) Certified

• Visio and process mapping

• Procurement management experience

• Experience negotiating with customers to develop project task deliverable dates.

• Experience creating work breakdown structure (WBS) - translate requirements into tasks.

• Experience with task scheduling and resource assignment

• Experience with project management practices and tools to create, manage, and track project performance, cost, verify scope.

• SCRUM Master

• PMP Certified

• Working experience with ServiceNow.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.