Experience Inc. Jobs

Job Family: Customer Services

Req ID: 447990

Siemens is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — businesspeople and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.

General Summary of the Job:

We are looking for a Customer Success Manager to work in a technical support role with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our standard methodologies to quickly realize the value of our solutions.

Responsibilities:

• Drive true value for customers

• Ensure customers are adopting our products and achieving the outcomes they encouraged

• Be a Challenger to our customers to stay focused on delivering business value

• Deeply understand our customers’ objectives and become a trusted advisor

• Resolve how to define, drive, and demonstrate the value (ROI) delivered

• Be an advocate for your customers

• Provide feedback on the customer experience and solutions to improve

• Use our standard methodologies to drive adoption and customer value and provide improvements based on customer experience

• Help champion culture of Customer Success through working cross functionally with all teams who are part of the customer journey

• Drive alignment with Sales and Renewals teams

• Align with Sales on the renewal and expansion strategy for your portfolio of accounts

• Collaborate with sales on new opportunities and development of the customer success plan

• Exceed your metrics

• Renewal and expansion measured by gross revenue within your portfolio

• Product Adoption measured by product usage within your portfolio

• Customer Satisfaction measured by NPS

Required Knowledge/Skills, Education, and Experience:

• Shown customer leadership skills with large, software Enterprise accounts

• 1-3 years of Customer Success Management, Account Management or sales experience working with software enterprise customers (At least 1yr working with CAD/CAE software).

• A Bachelor’s Degree or equivalent experience is required (preferably in a technical function)

• A strong understanding of the technology (CAD/CAE or PLM-related software is a must) used in the product development process, and an ability to explain how it drives business value.

• Must have previous experience in roles where being a careful listener, while also being assertive and proactive with customers, was needed for success in a role.

• Ability to analyze sophisticated situations, develop associated action plans and lead teams to achieve key objectives

• Strongly prefer previous experience with SaaS (Software as a Subscription) business model

• Creative, resourceful, diligent, and highly organized

• An analytical and metrics-driven work style

• Outstanding communication, presentation, and interpersonal skills.

• Passion for driving business value to customers through software development and new technology

• 15% travel possible

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

**Please clearly state in your resume at which companies you worked with, sold, or serviced CAD/CAE or PLM Software!

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The total cash compensation range for this position is $106,100 to $212,200 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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