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Northern Light Sebasticook Valley Hospital

Department: Medical Surgical Unit/Emergency Department

Position is located: Sebasticook Valley - Pittsfield

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 4:00 PM

Summary:

The Manager, Nursing has fiscal and operational responsibility and accountability for standards of care and service within specified clinical areas/units. He/she provides leadership for improving patient care, planning, staff performance, systems improvements, and teaching. Works with the Medical Director to develop and evaluate standards of care and practice for identified patient populations. The Manager, Nursing participates in the setting and implementation of the organization's goals, priorities, and strategies and works with other disciplines and groups to provide the highest quality of care across the system. The Manager, Nursing is responsible for the development of staff within their department.

Essential Functions:

· Provides direction to staff maintaining compliance with regulations and legislation affecting the units’ delivery of patient care and overall operations.

20%

· In Collaboration with the Vice President, prepares individual unit operating and capital budgets, ensuring that they are consistent with organizational fiscal targets.

10%

· Structures unit positions for the effective handling of work objectives within the financial parameters of the operating budget.

10%

· In conjunction with the Director, Vice President, develops programs, policies, procedures, protocols, and standards that describe the work accomplished by the unit(s).

10%

· Supports the planning and implementation of education to meet all licensing and regulatory requirements, as well as unit-based staff competency requirements.

10%

· Leads initiatives on the unit to change structure, systems, skill mix, or processes to more effectively support the business strategy of the Patient Care Services division.

10%

· Sets challenging goals with staff for their development, assigning clear responsibilities and accountabilities, and inspiring work efforts through personal example.

10%

· Maintains a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.

10%

· Other Duties

10%

Detailed Responsibilities:

☒ Accounts Payable - Applies accounts payable concepts and knowledge.

☒ Business Operations - Engages in various operational responsibilities to support department and organization.

☒ Career Development - Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills.

☒ Clinical Task - Performs tasks of a clinical nature within scope of assigned duties and clinical expertise.

☒ Communication - Communicate effectively in both oral and written form, as appropriate for the needs of the audience.

☒ Community Engagement - Provides community benefits through involvement and engagement with outside organization and events.

☒ Compliance - Maintains current knowledge of organization’s policies and procedures. Adheres to governmental and industry specific regulations/laws.

☒ Confidentiality - Maintains and safeguards confidentiality of information, including patient, personnel, and organizational data/records.

☒ Customer Service - Provides prompt and effective service to internal and external customers.

☒ Documentation - Records, maintains, and prepares documents or information.

☒ Electronic Medical Records - Manages / maintains electronic health records in accordance with confidentiality standards and policies.

☒ Finance/Budget - Develops budgetary goals and/or is mindful of financial performance targets.

☒ Goal Management - Identifies, pursues, and achieves previously established personal, team, and organizational goals.

☒ Infection Control - Follows established procedures and standards to limit the spread of infection.

☒ Meeting Participation - Attends and participates in meetings.

☒ Mentor - Guides and advises co-workers.

☒ Patient Advocate - Provides logistic, financial, emotional support and guidance to patients.

☒ Patient Care - Works to meet patient's psychological, emotional, or physical needs.

☒ Process Improvement - Identifies and advocates for improvement to processes within the department and organization when identified.

☒ Project Management - Coordinates, drives, and tracks key projects as assigned.

☒ Provide Coverage - Provides coverage for peers, subordinates, and leadership on an as-needed basis.

☒ Quality Improvement - Performs tasks according to established guidelines to ensure quality goals and standards are met.

☒ Relationship Building - Develops rapport and strong working relationship with internal and external organizations and communities.

☒ Reporting - Creates and disseminates reports to appropriate personnel.

☒ Risk Management - Actively works to identify, mitigate, and prevent risks.

☒ Staff Coordination - Directly leads work efforts of subordinates and/or peers.

☒ Staff Education/Training - Assists with staff education and training as appropriate.

☒ Staff Management - Manages various aspects of staff performance and development.

☒ Strategic Planning - Drafting, refining, implementing, and tracking strategic plans and goals.

☒ Teamwork - Work with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment.

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☒ Other Duties - Performs other duties as assigned or required.

AND

☒ Leader Safety - Maintains a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and non-punitive communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.

Competencies:

☒ Acts Strategic - Creates effective plans that anticipate future consequences and opportunities and is able to connect the day-to-day operations to longer-term objectives, shifts in the industry, and system goals.

☒ Applies Business Acumen - Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

☒ Demonstrates Adaptability - Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

☒ Demonstrates Emotional Intelligence - Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

☒ Develops Self and Others - Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

☒ Effectively Communicates - Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

☒ Exercises Sound Judgment & Decision Making - Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

☒ Fosters Innovation - Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

☒ Influences and Inspires - Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

☒ Promotes Health and Safety - Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

☒ Provides Patient-Centered Care - Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

☒ Resolves Conflict - Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

☒ Seeks Process Improvement & Applies System Thinking - Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. "

☒ Serves Others - Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

☒ Utilizes Resources Effectively - Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

☒ Behaves with Integrity and Builds Trust - Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

☒ Cultivates Respect - Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

☒ Fosters Accountability - Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

☒ Practices Compassion - Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Skills:

☒ Tableau

☒ MS Teams

☒ Zoom

Education:

☒ bachelor’s degree

Experience:

☒ Relevant work experience: 3 _ years

☒ Leadership experience: 1 years

☒ Clinical experience: 3 years

Credentials:

· Current licensure as a Registered Nurse in the state of Maine

· BLS certification is to be obtained prior to independently caring for patients and is to be kept current. May be required to maintain advanced lifesaving certification in accordance with departmental requirements.

Working Conditions:

(Select all applicable conditions below. This information may be seen by applicants in the job posting.)

☒ Environmental – Abusive People (Potential exposure to abusive and/or aggressive people.)

☒ Environmental – Communicable Diseases (Potential exposure to diseases or infections.)

☒ Environmental – Temperatures (Potential exposure to very hot or cold temperatures.)

☒ Physical – Shift Work (Alternate shift schedules.)

☒ Physical – Heavy (Lifting, moving, and loading 30 to 50 pounds.)

Position Mgr- MedSurg/ED/RNLocation Req ID null