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UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital!

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.

• May be required to do system data entry on request.

• Provide service to multiple answering service clients utilizing individualized protocols.

• Process appropriate emergency code or STAT page.

• Initiate voice pages when required.

• Provide Physician on call information to requesting individuals.

• Use required phrasing at all times when answering telephone calls.

• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

• Determine callers requirements (extension desired, information requested, etc.) and transfer call.

• Provide status report on any page in progress to the individual requesting the page.

• High school graduate or equivalent.

• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

• Must be able to work all shifts, 7 days a week.

• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran