Job Information
University of Pittsburgh Shift Lead Evening in Pittsburgh, Pennsylvania
Shift Lead (Evening)
For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt Facebook: @PittBASRV
Job Summary
Implements and coordinates daily Panther Central activities, processes, and procedures. Supervises team, develops training programs, and updates policies and procedures. Assists faculty, staff, students and parents with inquiries and issues. Serves as a first point of contact for all issues, identifies trends, and recommends solutions.
Essential Functions
- Implements and coordinates daily Panther Central activities, processes, and procedures; identifies and recommends enhancements to front desk procedures.
- Supervises Panther Central evening staff; provides direction; assists in initiating disciplinary and other related administrative actions; completes performance appraisals for reports.
- Trains new employees; provides support and feedback; develops and implements new training programs; updates policies and procedures manual.
- Assists students, parents, staff, and other related personnel with inquiries and issues via email, telephone, chat, and in-person.
- Addresses and ensures resolution of customer service and front desk operational issues; serves as the first point of contact for all issues; recommends long term solutions when applicable.
- Identifies trends of issues being raised by customers, notifies appropriate personnel, and recommends solutions; reports on various customer metrics.
Physical Effort
Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category: Full-time regular Job Classification: Staff.Supervisor - Panther Central Job Family: Campus Operations Job Sub Family: Facilities Campus: Pittsburgh Minimum Education Level Required: Bachelor's Degree Minimum Years of Experience Required: 2 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule: Tuesday - Saturday 3pm-11pm Work Arrangement: Tuesday - Saturday 3pm-11pm Hiring Range: To be determined based on qualifications Relocation_Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance. Required Documents: Resume, Cover Letter Optional Documents: Not Applicable PI242852079