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Thermo Fisher Scientific Senior Contract Specialist (Software Renewals) in Pittsburgh, Pennsylvania

Senior Contract Specialist (Software Renwals)

Band 7

Positioned within the Digital Science Business Unit, you will drive the maximization of software maintenance contract revenue through adherence to the standard renewal processes. The Senior Contract Specialist will handle the renewal of annual support and subscription contracts for a defined group of customer accounts across diverse geographic regions. Monitoring the status of those customer accounts via the CRM system, you will identify and handle risks and opportunities to optimize recurring revenue from the annual maintenance contracts.

Primary Responsibilities:

Ownership of your allocation of end user accounts, ensuring that standard processes for the function are followed such that software renewals are quoted, handled and completed on time per agreed terms and pricing.

Identify and resolve obstacles to completing renewals, either within the team or involving other resources (Commercial, Legal, Services) as appropriate.

Contact point for the Support team for out of contract customers, providing advice on licence and service entitlement.

Capture and report metrics to demonstrate performance, identifying key causes supported by data, and making recommendations for improvements.

Participate in quarterly forecasting activities.

Work closely with Sales Account Managers to ensure effective customer communications, and consistent application of Company policies.

Identify and share opportunities and leads with the Sales Account Manager and / or Inside Sales to drive up customer retention and expansion within the existing customer base.

Provide input to Sales to assist re-negotiations of existing contracts.

Participate in customer calls and meetings to address outstanding issues, communicate value of the service offerings and where required explain contractual pricing, terms and conditions.

Provide leadership and support to junior team members for resolving renewal process exceptions, and addressing individual customer requirements.

How will you get here?

  • You have an in-depth understanding of enterprise software renewals under both the SaaS and perpetual license models.

  • You are experienced in partnering with Commercial colleagues to improve revenue and customer retention.

  • You demonstrate excellent attention to detail, critically analyzing data, identifying pragmatic solutions and presenting those solutions concisely.

  • You are confident and assertive when taking care of customers and colleagues, with a willingness to approach tasks with a flexible and positive attitude.

  • You are committed to follow through on tasks to completion with a sense of pace and passion.

  • You are a self-starter who can work flexibly, independently and on own initiative.

In addition:

You have a good head with numbers, as well as an ability to approach numerical tasks in a logical and methodical way.

You have earned at least a Bachelor's degree; preferably in a scientific or business / numerate field.

You are computer literate including MS Office skills.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.