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Veterans Affairs, Veterans Health Administration Program Support Clerk (OA) in Pittsburgh, Pennsylvania

Summary The Program Support Clerk (OA) is located within the Facilities Management Services (FMS). This is located in the Pittsburgh VA Medical Center, Pittsburgh PA. The incumbent provides clerical support and technical assistance for all divisions of the Facilities Management. Responsibilities Duties of the position include but are not limited to: Maintain "tickler file" for recurring reports. Provide general administrative support to various sections within FMS as assigned. Tracks and communicates status of training across FMS. Collects data and prepare reports. Supports the Work Order hotline answering designated phone lines, logging in the nature of the problem or issue in a tracking spreadsheet, and dispatching the call to the appropriate staff within FMS. Work Schedule: Monday - Friday 7:00 am - 3:30 pm Position Description Title/PD#: Program Support Clerk (OA)/PD05020A Compressed/Flexible: No Telework: No Virtual: This is not a virtual position. Relocation/Recruitment Incentives: No Financial Disclosure Report: Not required This is a Bargaining Unit Position* Physical Requirements: Work is mostly completed in a sedentary position. It does entail stopping, bending, and reaching. There is some walking around the medical center. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: 1) Screen, log and route callers to appropriate extensions. 2) Collects data, prepare reports, summarize & consolidate data/files. 3) Coordinate and schedule meetings and conference rooms. 4) Receive and enter work orders.5) Provide program assistance and password assistance for designated electronic systems. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school. (Must be provided in your application) OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.