Job Information
Carmeuse Americas IT User Experience/Support Manager in PITTSBURGH, Pennsylvania
This role will be responsible to reimagine the employee experience, including space management, finding, and implementing new tech and tools, and helping employees adjust to those changes. Also tasked with management of the Service Desk the internal/external personnel that support it. This position will have a diversified background of technical experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to Service Delivery. As a member of the IT technology leadership team, this role contributes globally to the development and execution of the Technology strategy and ensures its alignment with the enterprise's IT and business strategy and the delivery of capabilities required to achieve business success.
RESPONSIBILITIES :
Fosters a business-oriented culture and mindset driven by continual service improvement techniques.
Leads the development of the Workplace aspects of the Technology strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans.
Develop User Experience (UE) roadmaps for client-facing self-service along with applications, systems and interfaces for employees use.
Leads the development of the Service Desk and Support aspects of the Technology strategy and roadmap, ensuring its integration with the broader IT and enterprise strategic plans.
Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective solutions are in place to meet those needs, and is able to respond with agility to changing business priorities.
Maintains current on new technologies and platforms, and provides direction on what emerging Workplace and End User Experience technologies should be introduced, integrated, assimilated, and supported.
Works closely with HR to execute a "people strategy" that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the IT Support workforce.
Works with Technology leadership team to forecast future skills needs to acquire and develop the workforce with the appropriate mix of business knowledge, technical skills and competencies.
Ensure to drive innovation across User-Centered Design practice.
REQUIREMENTS:
Ten (10) or more years of experience in IT.
Five (5) years of progressive leadership responsibilities.
Five (5) years’ experience in effectively managing cross-functional teams influencing key stakeholders across the organization.
Three (3) years' experience in M365 Security Stack, including MPIP.
Demonstrates experience in both planning and successful execution roles in complex Environments.
Benefits & Compensation Package Includes:
Paid holidays and vacation time
Group medical/pharmacy insurance options with company funded health care spending accounts
Dental insurance & Vision insurance
A 401k account with company matching contribution
A robust Wellness program with financial rewards
Company-paid life insurance and short-term and long-term disability insurance
Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
Employee Assistance Program (EAP)
Tuition benefits including professional certifications
Employee referral program
READY TO JOIN A ROCK-SOLID FAMILY?
Carmeuse started out as a small family-run business in Belgium.
Today it’s a leading global producer of lime, high calcium limestone and dolomitic stone. Its products are essential to energy producers, environmental services, construction and manufacturing.
With over 90 production facilities spread across almost every continent, and over 4,500 employees working at Carmeuse every day, the company’s most treasured resources are its people.
Carmeuse is dedicated to maintaining a workplace that fosters equal opportunity and creates a diverse and inclusive work environment. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity. If you require particular assistance with any part of the application or hiring process due to a disability, you can submit your request by sending an email to hrsupport @ carmeuse.com . This option is reserved for people requiring adaptation due to a disability. The information received will be processed by Carmeuse and then directed to a local recruiter who will provide assistance to ensure the proper consideration of the application or hiring process.
Requisition ID : 192432