Experience Inc. Jobs

Description

We are offering a short term contract employment opportunity for a Help Desk Analyst in Pittsburgh, Pennsylvania. This role involves providing technical assistance and support related to computer systems, hardware, and software. As a Help Desk Analyst, you will be on-site and play a crucial role in maintaining our IT infrastructure, ensuring optimal system performance and user satisfaction.

Responsibilities:

• Decommissioning laptops as part of office relocation and system updates

• Managing hardware configurations and deployments for Mac and Microsoft systems

• Utilizing Active Directory for managing user accounts and access controls

• Providing technical support for computer hardware

• Ensuring accurate record-keeping of all hardware and software deployments

• Resolving technical issues in a timely and efficient manner

• Monitoring system performance and implementing improvements as required

• Collaborating with the wider IT team to ensure the smooth operation of all systems

• Keeping up-to-date with the latest industry trends and technologies.

Requirements • Minimum of 1 year of experience in a similar role as a Help Desk Analyst or related IT support role

• Proficient in operating and troubleshooting Mac Computers and Apple Devices

• Familiarity with Microsoft software and operating systems

• Experience with Active Directory, including managing user and computer accounts

• Solid understanding of computer hardware, including the ability to troubleshoot and repair issues

• Knowledge of Configuration Management processes and principles

• Experience with IT Deployments, including the installation and setup of new systems and software

• Excellent problem-solving skills and the ability to think critically

• Strong communication skills, both written and verbal, to effectively assist users and team members

• Ability to work well in a team environment as well as independently

• High level of patience and customer service skills when dealing with users and their IT problems

• Must be able to prioritize and manage work under pressure

• Must possess a proactive attitude towards identifying and resolving issues. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .