Experience Inc. Jobs

Description

We are offering a long term contract employment opportunity for a Help Desk Analyst in Pittsburgh, Pennsylvania. This role is in the manufacturing industry and will primarily involve providing technical support and guidance to resolve incoming IT requests or queries.

Responsibilities:

• Answer incoming IT requests or queries in a timely manner through phone, email, chat, or self-service platform

• Accurately assess, diagnose, and troubleshoot any IT issue or request raised by users

• Create and manage tickets for any interaction of users with IT Service Desk via ITSM platform

• Ensure adequate and proper usage of ITSM platform for tracking and reporting on IT operational performance

• Route cases to the appropriate IT support groups, while maintaining ownership of the query

• Document any IT solution encountered on the IT Knowledge Database (KB) platform/repository

• Provide support and guidance to users on how to use IT Systems and/or resolve any IT related issues or questions

• Identify observations, raise risks and propose ideas/solutions for improving IT operations effectiveness

• Build Business relationships with any related functional area

• Support regional & global activities to instruct and train user community on any related IT concepts, IT systems and usage of IT tools & equipment

• Ensure tickets are resolved within Business agreed SLAs & KPIs

• Maintain ongoing communication with users and technical/functional support groups to ensure IT resolution of tickets within agreed terms

• Gather feedback from users regarding improvement ideas for IT operations processes and user experience interactions.

Requirements • Minimum of 2 years of experience in a Help Desk Analyst role or similar IT support position

• Knowledge of Android Development is required

• Proficiency in using Cisco Technologies is a must

• Familiarity with Citrix Technologies

• Strong understanding of Database management and operations

• Proficiency in EO/IR systems

• Experience with Active Directory

• Familiarity with Apple Devices and their related issues

• Solid understanding of Computer Hardware

• Experience in Configuration Management

• Proven experience in Deployments

• Ability to work in a fast-paced mining industry environment

• Excellent problem-solving skills and ability to think on your feet

• Strong communication skills, both written and verbal, to effectively address user issues

• Must be able to work independently and as part of a team. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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