Citizens Bank Fraud Operations Sr Specialist in Pittsburgh, Pennsylvania
The Fraud Operations Senior Specialist is a customer service role within our Card Fraud Operations Call Center. This role is responsible for taking calls from customers, collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).
Primary responsibilities include:
Direct interaction with customers, Contact Center and branches over the phone via inbound and outbound calls
Analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
Managing competing priorities in an accurate and timely manner
May perform other duties as assigned including trouble shooting operational issues, participation in projects, reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner
2+ years, Experience in analysis, financial services industry or business line experience a plus
Solid ability to multi-task
Solid customer service skills
Proficiency in PC skills and MS Office
Solid analytical skills
Solid knowledge of department computer applications and systems
Solid written and verbal communication
Capacity to work independently
Education Associate's Degree Preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday, Tuesday, Friday, Saturday, Sunday 7:30am to 4:00pm off on Wednesday and Thursday.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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