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Pitt Ohio Disposition Specialist LTL in Pittsburgh, Pennsylvania

Description/Job Summary PITT OHIO, a $826 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Disposition Specialist LTL, M-F 8:30am-5pm *to join our team at our Corporate Headquarters in *Pittsburgh, PA. We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! PURPOSE To resolve customer shipment issues on shipments sent through other carriers, improve customer satisfaction and reduce claims exposure. ESSENTIAL DUTIES * Collaborate and liaise with shippers, consignees and other carriers to resolve shipping issues including returns, damages, accessorial charges, reconsignments, trailer concerns, and notating and processing carrier exceptions. * Improve customer satisfaction by minimizing claims exposure to shipper, consignee, and company. * Review and investigate carrier performance with service failures including, but not limited to, delivery exceptions, lost freight and claims. * Enter notes consistently against shipments capturing date and method of resolution. * Utilize Think Owl software to track, organize and make visible any handled or open issues * Create delivery exceptions and capture claims related data and pictures. * Negotiate rates with Customers. * Maintain regular communications with Director of Claims Prevention. * Ability to react to change productively and handle other essential tasks as assigned. OTHER DUTIES * Minimize customer complaints and claims by collaborating with managers and supervisors and provide feedback on exception trends. * Provide various levels of support to the other team members and operations teams. MINIMUM REQUIREMENTS * Fluent English language skills required to communicate effectively with internal and external customers and Carriers. * Two to three years of customer service or customer solutions experience. * Excellent interpersonal, verbal and written communication skills. * Experience collaborating with others to resolve various issues. * Must be able to demonstrate problem solving, analytical, and organizational skills. * Must possess the ability to prioritize workload and effectively multitask. * General typing skill required. * Ability to learn new software programs * Must be competent and proficient in Microsoft Office Software programs (e.g., Word, Excel, and Outlook). * Ability to learn and understand tariffs * Previous operations experience is an advantage, but not required * Transportation industry knowledge is an advantage, but not required WORKING CONDITIONS/PHYSICAL REQUIREMENTS * Sedentary work - exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally. * Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading. * Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions. May also be exposed to external environmental conditions including cold, heat, and inclement weather when working at terminal locations. * Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers. * Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others. PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. To navigate to the PITT OHIO Career Center and apply for this position, please go to pittohio.balancetrak.com