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PNC Digital Product Manager Sr in Pittsburgh, Pennsylvania

Job Profile

Position Overview As a Digital Product Manager focused on consumer deposit account opening, you will be responsible for leading efforts to create a world-class, digital application experience for our customers. You will grow as product owner on an Agile development team and will collaborate with many teams across the enterprise to drive an evolving digital experience for PNC customers engaging in the Digital Channel.

You will work closely with experience designers, product owners, developers, scrum masters, business systems analysts, software service managers, technology partners and risk governance partners. Openness to learning new ways of working and new skills is a must; a reasonably strong understanding of technology development processes will be beneficial, as well as knowledge of digital project management, user experience design, and a general understanding of design thinking. This will be an opportunity to learn and develop within the evolving space of digital payments working with the latest in PNC technologies.

As an important part of the PNC Digital team, you will have working knowledge of the following preferred items:

  • Experience with content creation and management

  • Experience with user experience design

  • Monitoring and analyzing the success of large-scale digital initiatives

  • Working with numerous Agile crews and stakeholders to achieve defined goals

  • Experience with digital accessibility and the Web Content Accessibility Guidelines (WCAG)

  • Good understanding of design, development and testing process for websites and mobile apps

  • Experience with relationship/client management

RESPONSIBILITIES

  • Manage, foster and improve relationships with business partners

  • Drive digital strategy for areas of responsibility

  • Manage to deadlines, project timelines/scope and budget considerations

Job Description

  • Supports and executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.

  • Completes analysis of digital experience trends, and third party requirements as necessary, in support of the development of new and existing digital experiences. Supports business case development.

  • Makes effective recommendations for the development and design of new and existing digital experiences. Supports & manages the development, production, roll-out or promotion of digital experiences.

  • Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. As part of the first line of defense, supports risk management, compliance, and audit needs.

  • Supports business results of recently introduced or existing digital experiences, coordinates reporting, and effectively recommends modifications to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Competitive Environment - Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.Data Gathering and Reporting - Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Innovation - Develops new ideas and initiatives that improve the performance of the organization.Knowledge Of Product Line - Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.Marketing Strategy and Positioning - Knowledge of and ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.Product Development Life Cycle - Knowledge of and the ability to develop products and bring them into the marketplace.Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Solutions Development - Knowledge of and the ability to assess customer needs and provide solutions for them. Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC (https://www.pncbenefits.com/newhire.html) .

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pnc_ccpa_privacy_disclosure_employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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