Experience Inc. Jobs

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Manager Sr within PNC's Retail Lending organization, you will be based in Pittsburgh, Cleveland, Tysons Corner, Wilmington, Houston, Dallas, New York, Birmingham, Charlotte, Atlanta, Austin or Chicago. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

This is a high visibility role with exposure to Retail and Retail Lending executives at the bank. You will be actively participating in driving the growth and profitability of PNC's largest consumer and business portfolios. This role involves pulling and synthesizing marketing data to executive summary level and informing your findings on current and proposed strategy to senior management for review.

In this role you will:

Lead and develop a team of quantitative professionals in the delivery of actionable insights to support strategic business imperatives.

Seek to understand the business strategy, opportunities, and challenges at an executive level, and design analytics that support meeting the business and marketing objectives.

Own the vision and strategy related to developing an advanced analytics function to support the marketing organization.

Develop strong relationships with business partners by demonstrating empathy and resilience, instilling trust, and ensuring accountability.

Our ideal candidate possesses the following characteristics:

• Advanced degree (master’s or PhD) in Statistics, Machine Learning, Computer Science, Engineering, Data Analytics etc. preferred.

• Experience in model development cycle end to end in the enterprise environment including business problem scoping, data ingestion, feature engineering, developing machine learning models and performing validation of model performance.

• Experience in managing Marketing Analytics in Financial Industry is preferred.

• Prior experience leading and developing quantitative professionals.

• Prior working knowledge of Big Data technology (tools and language).

• Background in Data Science with demonstrated analytical experience.

• Experience in Machine Learning including Classification, Forecasting, Anomaly Detection, Pattern Detection, Text Mining, using variety of techniques such as Decision trees, Time Series Analysis, Bagging and Boosting algorithms, Neural Networks, Deep Learning

• Ability to lead a quantitative team through technical example, problem solving and troubleshooting using analytical programming languages, tools, and libraries.

• Ability to manage change through a blend of sound judgement, innovative strategic thinking, adaptability, and clear communications.

• Demonstrated ability to deliver and communicate complex analytic insights in a way that enables our business partners to take effective actions.

• Ability to solve problems while working under pressure, and undertake, execute, and deliver on-time multiple simultaneous projects under tight deadlines.

• A team player with the ability to develop relationships with non-quantitative partners and stakeholders.

• Excellent written and verbal communication skills is a must.

Job Description

• Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability.

• Leads development and execution of complex analytical solutions to meet business requirements .

• Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities.

• Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership.

• Directing, motivating, developing and managing the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Analytical Thinking, Business Analytics, Business Case Justification, Effective Communications, Emerging Technologies, Organizational Savvy and Politics

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $80,000.00 – $217,100.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/31/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work (https://www.pncbenefits.com/timeaway.html)

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html)

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.