Experience Inc. Jobs

JOB DESCRIPTION:

• Open, close, and maintain work orders for all locations.
• Assist with work order maintenance.
• Monitor all Service Calls in "Technician Complete" status.
• Monitor and resolve all service calls to move them from "Finished" to "Closed" status.
• Ensure service calls are kept current to ensure quick and accurate invoicing.
• Review service calls for invoicing and ensure all closing tasks are completed.
• Review all Service Calls from the previous day for any errors that could lead to incorrect invoicing.
• Ensure the service call workflow and activities are being completed timely and alerting service personnel when needed.
• Ensure that service measurements are met, and aging service calls are kept within company matrix.
• Utilize standard jobs/flat rates when building a work order.
• Provide work order support for all admin personnel.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum 3 years' experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Above average experience with Microsoft Outlook, Excel, Word, and position related software.