Experience Inc. Jobs

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.

Contact customers with delinquent accounts, initiate appropriate action, and maintain records.

• * Reviews status of delinquent accounts and initiates collection activity by contacting each account.
• * Researches disputed delinquent account balances.
• * Corrects any errors, including misapplied payments, billing errors and shipping errors.
• * Coordinates with customers and internal departments to reconcile customer accounts.
• * Initiate requests for credit memos, return to factory and cash application as needed.
• * Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
• * Generate recommendations to the Credit Department for account credit holds.
• * Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for all accounts.
• * Responsible for documenting all correspondence with customers to the operating system’s customer notes.
• * Provide monthly reports for management where required.

COMPETENCIES:

• * Organization: Ability to prioritize and keep him/herself organized.
• * Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Is able to build credibility within an organization and with customers.
• * Problem Solving: Strong problem solving skills including root cause identification and continuous improvement.
• * Job Knowledge: Possesses/develops knowledge regarding products, procedures and policies, understands critical issues affecting the organization.
• * Judgment: Exhibits sound and accurate judgment.
• * Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster strong team environment.
• * Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
• * Follow-through: Excellent follow-through skills.

QUALIFICATIONS:

• * Minimum two years related experience in a business-to-business Receivables/ Reconciliations role setting required.
• * Excellent keyboarding skills
• * Strong verbal and written communication skills.
• * Analytical and problem solving skills.
• * Strong customer service orientation.
• * Excellent organizational, verbal/written communication and follow through skills.
• * Ability to multi-task and work under pressure.

COMPUTER SKILLS:

• * Excel, Microsoft Word, and PowerPoint skills.
• * Knowledge of Microsoft Office
• * Oracle and Infor experience preferred, but not necessary.
• * Excellent keyboarding skills

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)