Experience Inc. Jobs

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.

Contact customers with delinquent accounts, initiate appropriate action, and maintain records.

• Review status of delinquent accounts and initiate collection activity by contacting each account.
• Manage 1,000 customer portfolios.
• Research disputed delinquent account balances.
• Prepare account reconciliations for customers; correct any errors, including misapplied payments, tax adjustments, billing, and shipping errors.
• Maintain accurate customer files; keeps track of name changes, address changes, and mailing attention for all accounts.
• Coordinate with customers and internal departments to reconcile customer accounts.
• Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
• Document all correspondence with customers to the operating system’s customer interactions.
• Initiate requests for credit memos and cash application as needed.
• Generate recommendations to the Credit Department for account credit holds.
• Proactively engage with the sales team on their customers who are overdue or causing issues.
• Provide bi-weekly reports for management.
• Any other duties as assigned.

• Minimum of two years of related experience in a business-to-business Receivables/ Reconciliations role required.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in related field preferred.
• Organization: Ability to prioritize and keep him/herself organized.
• Proactive: Ability to be fearless and diligent in following up and initiating contact with customers about unpaid invoices.
• Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Can build credibility within an organization and with customers.
• Problem Solving: Strong problem-solving skills including root cause identification and continuous improvement.
• Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies. Understands critical issues affecting the organization.
• Judgment: Exhibits sound and accurate judgment.
• Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster a strong team environment.
• Interpersonal Skills: Resolves conflict, maintains confidentiality, and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
• Follow-through: Excellent follow-through skills.

• Multi-task: Ability to multi-task and work under pressure.

COMPUTER SKILLS:

• Excel, Adobe and Word skills
• Knowledge of Microsoft Office
• Infor experience preferred, but not necessary
• Coupa, Ariba and other similar customer/supplier portals
• Excellent keyboarding skills

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)