Job Information
Flagstar Bank, N.A. Customer Advocate I - Banking Support - 15466_SD in Pierre, South Dakota
DESCRIPTION/RESPONSIBILITIES: Position Title Customer Advocate I - Banking Support
Location Work From Home United States
Job Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective banking customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.
In this role, you will expand on your current skill set, mastering soft-skills and becoming an expert with our Online Banking platform. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting our business customers and more complex customer interactions.
Start Date: 8-26-24
Shift Times:
Mon-Friday 10:30 AM to 7:30 PM EST 11:00 AM to 8:00 PM EST 11:30 AM to 8:30 PM EST 12:00 PM to 9:00 PM EST
*Must be able to work on Saturdays and/or Sundays: 8:00 AM to 5:00 PM EST with a varying day off during the week.
Candidate must commit to 3 weeks of paid training from 8:30 AM - 5:30 PM EST beginning on 8-26-24. Once training is completed, candidate will return to their assigned shift.
Pay Range: Local Minimum Wage - $18.62 - $24.00
Job Responsibilities: Customer Service: * Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customers * Be an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groups * Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality * Drive results and engage applicable partners on trending customer issues through internal communication tools. * Follow and implement internal announcements, trainings, products, services, systems, policies and procedures, and governmental regulations impacting the banking industry * Have flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays, and weekends
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity