Job Information
Southbridge Care Homes Nurse Quality Manager in Pickering, Ontario
Location: Orchard Villa, long- term care home, Pickering, ON
Are you seeking a rewarding career as a healthcare professional? If you are a registered nurse with experience in assessing, evaluating, implementing, providing and documenting patient care in a manner that follows professional nursing standards and outlined practices, then this might be the role for you!
Southbridge, the owner and operator of several long-term care homes and retirement communities in South Western Ontario, is currently seeking a Nurse Quality Manager to join their long-term care home in Pickering, ON. Reporting to the Executive Director and the Director of Care, the Quality Manager will be tasked with overseeing and driving the quality improvement measures within the home. You will accomplish this by assessing the environment to identify opportunities for improvement to enhance resident care and experience outcomes. You will act as the catalyst for quality and innovation processes within the home by streamlining and aligning all disciplines to commit to a united goal / outcome. You will use project management frameworks and tools to assess, understand, communicate, plan, execute and evaluate quality improvement measures within the home.
Daily Responsibilities and Accountabilities:
Leads the RNAO Best Practice Guidelines program in the home.
Oversees quality initiatives across the home with a focus on Balanced Score Card (BSC) indicators.
Access and implement project charters developed by others in the region.
Lead the evolvement and refinement of an assigned project charter.
Check-in with other Southbridge Homes and in the region on their implementation efforts.
Track and trend quality indicator performance monthly.
Update quality improvement spreadsheet with process and progress monthly.
Participate in monthly regional quality improvement calls.
Collaborate with other Southbridge QI leaders and in region to share successes whether remotely or in person.
Attend and participate in preexisting committee meetings associated with BSC indicators.
Assemble a core QI committee and meet monthly (focus on frontline staff).
Perform environmental scans to identify root cause problems and deficiencies.
Be present on the units and cconverse with frontline team members.
Observe care and other practices (active observation vs passive observation).
Use various modalities to define and understand problems (5 whys, fishbone, spaghetti diagram, etc.)
Identify gaps in training and education that impact quality.
Report findings to leadership and be part of the solution.
Collaborate with the Nursing Management team to conduct regular Staff Professional Practice meetings monthly or as needed.
Introduce new care programs and services based on best practices.
Support, mentor and coach all junior management staff in his/her role.
Effectively communicate with staff at all levels, residents, families, other departments, and external stakeholders.
Participate in nursing meetings on a regular basis to introduce new programs, policies, quality improvements, new initiatives, changes in practices and policies.
Chairs Quality Committee and collaborates with the DOC/ADOC any PSW Practice and Registered Staff meetings.
A member on the Leadership team, and Quality Team meetings and other meetings /committees as assigned.
Oversee the Clinical Program of the Nursing Department: 1) Falls and Restraint Program; 2) Pain and Palliative Care Program; 3) Skin and Wound Care Program; 4) Continence Care Program; 5) Restorative Care Program; 6) Medication Management; and BSO team including and Continuous Quality Programs in the Home. Conducts regular audits, analysis and plan action to improve the quality and mitigate risk.
Attend other committees/teams’ meetings as requested or required.
Co-Lead and participates in Professional Advisory Council (PAC) Committee on a quarterly basis.
Participate in facility strategic planning to align the nursing department in response to internal and external environmental challenges & Corporate Strategic Plan.
Ensure that policies and procedures are aligned with facility culture, vision, mission and values.
Assist in developing and sustaining the Quality Improvement program. In collaboration with the DCC – RN/RPN, interdisciplinary team and develops, tracks, and evaluates quality and risk indicators.
Review and interpret clinical data for analysis and trends quality improvement activities and takes the lead in changing practices, introducing new policies, programs, and services based on the identified trends and analysis.
Provide the Senior Management with monthly Key performance indicators updates, including plans to address areas where targets are not met.
Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness
Partner with stakeholders, like colleges, universities, agencies, and professional associations.
Be visible in the community through participation in relevant committees and professional associations.
Ensure positive relations with government and regulatory bodies by complying with standards and guidelines.
Participate in industry benchmarking.
Qualifications and Competencies:
A minimum of 3+ years of Nursing supervisory experience, including a minimum of 3 year of experience in Long Term care
Current certification with the CNO as a Registered Practical Nurse or Registered Nurse (RN) is required.
Current license with the College of Nurses of Ontario.
Working knowledge and compliance of: Accreditation Process, Applicable Contractual & Legislative Requirements. CNO standards, FLTCA 2021, Act & regulations.
Ability to navigate PCC/POC documentation, reports and Insights (QIP), RAI-MDS knowledge, Quality Improvement knowledge.
Strong knowledge and use of Microsoft Word, Excel and Outlook, Facilitation Skills, Recording and Reporting Skills.
Demonstrated exemplary leadership and communication abilities.
A positive outlook with a strong work ethic is required.
Deadline-oriented and strong prioritization skills are a must.
Be a coach and a mentor.
Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders.
Must have strong organizational skills and attention to detail.
Be able to communicate effectively and timely.
Promotes the Person-Centered Care philosophy.
Demonstrates sound knowledge of the Resident Bill of Rights and monitors care to ensure the rights of residents are always respected and promoted.
Must be able to work flexible hours to meet the needs of the homes to work on QI initiatives or studies.
Adheres to Occupational Health and Safety practices.
Take every precaution reasonable in the circumstances for the protection of the worker.
Carry out all assigned duties in compliance with applicable Occupational Health and Safety legislation and Company policy.
Report any known or identified health and safety hazards or violations to their supervisor.
Refrain from any conduct that puts themselves, workers, contractors or others at risk.
Is aware of employees’ responsibilities and follows all Health and Safety policies and procedures.
Works safely to reduce the risk of injury to self, co-workers, and residents.
Is alert to and properly reports all actual or potential hazardous situations to immediate supervisor.
Is aware of WHMIS regulated products and takes safety precautions accordingly.
Does not operate or use faulty equipment.
Promptly reports personal injury to immediate supervisor and seeks first aid as needed.
Participates in fire safety demonstrations and fire drills and knows the Home’s emergency plan.
Renders first aid as required.
Southbridge’s mission is to operate a best-in-class portfolio of care homes and retirement communities that consistently deliver excellence in care and services in an economically sustainable manner.
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview. We would like to thank all applicants for your interest in working as part of our team!
Only those applicants selected to move forward in the recruitment process will be contacted.
Note: At Southbridge, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring.
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