RL Canning Workplace Support Analyst I in Phoenix, Arizona
What We DoRL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience.
Our MissionMake a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our mission and values.
About the RoleThe Workplace Support Analyst performs as a support resource for enterprise device maintenance and issue resolution. This role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.
Acts as a support point regarding technical issues within an enterprise environment.
Exhibits excellent interpersonal skills with both technical and non-technical personnel.
Performs escalations when necessary to vendors or internal departments.
Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
Supports internal policies and procedures.
Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
Other duties as assigned.
2+ years of IT support experience.
Associate’s degree in Information Technology or related technical program strongly desired.
Strong ability to utilize clear and effective written and verbal communication.
Strong organizational skills with a solution-based, problem-solving mindset.
Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
Experience providing end-to-end ownership for problems, issues, or escalations.
Experience imaging computers, supporting Office 365 or Windows 10 preferred.
Who We Are
For over 20 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:
IT Service Desk/End User Support
IT Asset Lifecycle Management
Site Support Services
Why Join Us?
We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.
** RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.