Experience Inc. Jobs

Job Information

Bank of the West VP-Electronic Payments Leader -Wire / ACH -REMOTE in Phoenix, Arizona

VP-Electronic Payments Leader -Wire / ACH -REMOTE


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth. The role can work REMOTE.

Job Description Summary

Manages directly through subordinates, operational activities and processes for electronic payments within Bank End-to-End. As the Process Owner, responsible for creating and maintaining processes that achieve a high level of operational efficiency and quality while maintaining proper internal controls to meet the changing business needs including customer experience. Works on complex issues and projects. 3 major components to the role:

  1. Process owner for management and execution of the end-to-end value chain of electronic payments at Bank of the West including operational and regulatory compliance ensuring well-managed operation

  2. Accountable for firm-wide electronic payments governance, target operating model, reporting

  3. Benchmark industry trends, tools and practices and educate BOTW stakeholder on emerging markets

Essential Job Functions

  • Lead operations team to execute on operational functions in a well-managed manner balancing customer experience, quality, throughput, cost and risk

  • As Process Owner manage the end to end processes related to electronic payments (ach, wire, zelle, RTP) within operations as well as the enterprise value chain from initiation through settlement

  • Cultivate and develop a high performing team of employees through coaching, mentoring, talent and performance management

  • Establish the charter, standards and requirements for electronic payments (ACH, Wires, Zelle, RTP)across the firm to be in compliance with BNPP, regulatory and industry standards from initiation to settlement

  • Benchmark industry trends, tools and practices and educate BOTW stakeholder on emerging markets

  • Report and monitor enterprise electronica payments process performance across value chain to include: volume trends, SLA performance (E2E and at each step), customer POV, efficiency, effectiveness, risk exposure, cost

  • Identify E2E gaps and opportunities and work with value chain to address using a balance risk and client experience

  • Manage all risk exposures to an acceptable level of mitigated risk within clearly articulate risk appetite

  • Using data and analytics, drive a transformational strategy for the end to end processes from origination to funding and settlement

  • Applying and teaching others skills, mindset and tools to manage process via lean and six sigma methodologies

  • Champion associate and internal partner engagement by building trusting relationships centered around action orientation and fact based decision making

  • Collaboratively work with partners and peers across the end to end value chain to drive process and technology enhancements

  • Drive process execution to perform within quality assurance standards/measures across customer experience, operations, regulatory and legal requirements

  • Understand which decision making measures matter and then implement the data collection systems and processes to inform those decision making tools

  • Execute processes which are designed to effectively operate within defined and agreed upon process key performance indicators

  • Eliminate non-value added waste within process to drive efficiencies


Required Experience:

  • 7 years’ experience as the process owner of electronic payments

  • 3 years’ experience developing six sigma process artifacts


  • Bachelor’s degree [or equivalent] required; MBA or advanced degree preferred

Additional Skills:

  • Ability to both define strategic plans to solve business problems as well as execute the implementation of the plan

  • Demonstrated leadership skills that support cultivating of high-performing teams through transformational change

  • Orientation to act and deliver results

  • Impeccable judgement with respect to decision making

  • High degree of self-imposed accountability and ownership for outcomes

  • Leader which demonstrates: vulnerability, transparency, inclusion

  • Ability to work in an agile, rapidly evolving environment with little direction and oversight

  • Strong knowledge of the regulatory oversight and industry trends and standards regarding fraud mitigation strategies and rapidly changing landscape

  • Well organized, self-starter and motivator

Working Location Statement

This position has the option to work in one of our key hubs (San Francisco, San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations


Job: Operations

Location: United States-Nebraska-Omaha

Other Locations: United States-Illinois-General IL, United States-Minnesota-General MN, United States-Washington-General WA, United States-Indiana-General IN, United States-California-San Ramon, United States-Michigan-General MI, United States-Utah-General UT, United States-Colorado-General CO, United States-California-San Francisco, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Arizona-General AZ, United States-North Carolina-General NC, United States-California-City of Industry

Requisition ID: 058589