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Mitchell International, Inc. Vocational Case Manager in Phoenix, Arizona

Mitchell, Genex and Coventry

With Mitchell, Genex and Coventry now one organization, we’ve dramatically expanded our ability to deliver innovative services and technologies to our customers. We’ve also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.

Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation’s largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.

Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal—restoring lives.

Currently seeking a Vocational Rehabilitation Counselor in the Phoenix, AZ area.

Coordinates and implements the vocational training or retraining necessary to return the claimant to the workplace. Conducts transferable skills analysis, vocational testing/evaluation, job analysis, and job search activities. Coordinates claimant participation in various programs, activities and services designed to prepare them for re-entry to the workforce.

Responsibilities:

  • Coordinates the individual’s vocational training program while maximizing cost containment by getting the injured worker back to work. Performance is monitored by supervisors and is evaluated in relation to the overall branch performance/revenues.

  • Conducts vocational assessment interviews and tests, which, in conjunction with the medical information and release, will allow the formulation of vocational goals. Must practice proper testing techniques and interpret the results without error to avoid complicating the claimant’s rehabilitation and return to work.

  • Works with the physicians and therapists to set up medical assessments to identify physical and mental capabilities which will aid in counseling the injured worker on vocational alternatives should limitations call for another type of work, or if necessary and appropriate, retraining.

  • Researches training and pain programs, coordinates participation and monitors the individual’s success over the course of the program.

  • Works with employers (past or potential) and employment placement facilities on modifications to job duties based on medical limitations and the employee’s functional assessment. Conducts job analysis to ensure a match before placing the client in the job; obtains, when necessary, physician approval.

  • Provides job search skills training to claimants. Instructs on completing applications, identifying job markets and improving interview skills. Counsels them on alleviating anxiety and dealing with potentially negative attitudes among employers and employees.

  • Coordinates the injured worker’s appointments and arranges and/or may personally escort them to the appointments.

  • After placement, follows up by visiting the worksite, and evaluating activities and assessing performance.

  • May provide expert testimony on litigated cases.

  • Develops knowledge of current job market to identify alternative placements.

  • Maintains all case documents in files ensuring a comprehensive and detailed source of information for all parties involved in the case.

  • Prepares detailed evaluation reports, as per account guidelines, and case notes documenting each phase of activity as it is completed.

  • Reports billing hours in accordance with case activity and billing practices.

  • Maintains phone contact with all parties involved to monitor, update, and advance the vocational rehabilitation and to ensure that the case progresses.

  • Compiles a case inventory monthly for submission to the branch manager to allow for proper billing and to calculate hours for bonus purposes.

  • Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary paperwork for the insurance company, state, or other regulatory bodies.

  • Coordinates case management with attorneys, insurance carriers, physicians, employers, and claimants. Serves as a main liaison in the rehabilitation process.

  • Maintains the necessary credentials and demonstrates professionalism within the work place and in dealing with injured workers. Professionalism is monitored daily by management.

  • May assist in training/orientation of new staff as requested.

  • Monitors functions assigned to non-case managers and provides input on the performance of support staff to their supervisor.

  • Other duties may be assigned.

Minimum Education: B.S., B.A., in vocational evaluation, special education, behavioral psychology, or related field required. Masters level and/or advanced study strongly preferred or as required by state law.

Certificates, Licenses, Registrations: C.R.C. or C.D.M.S. eligibility required. Valid driver’s license required.

Required Skills and Experience: Meets all vocational case management eligibility requirements of the state/jurisdiction of hire. Computer literacy required.

Desired Skills and Experience: Prior industry-related experience preferred. Prior vocational case management experience preferred. Background in state workers’ compensation law and practices desirable. Excellent interpersonal skills and phone manners. Excellent organizational skills. Ability to set priorities. Ability to work independently.

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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Req ID: 21-11986

External Company Name: Genex Services

External Company URL: https://www.genexservices.com/

Remote position: No

Benefits / EEO Statement (Text Only): We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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