Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Vice President of the GMNS Quality & Oversight COE will lead a newly established team focused on enabling and supporting GMNS in meeting expanded operational, regulatory, and third-party risk and compliance requirements. This high-visibility role will drive process excellence and project management support for complex/multi-market regulatory or compliance implementations. The position will play a strategic leadership role in optimizing business processes, implementing process improvements, and fostering efficiency and control through our processes .

Key Responsibilities :

• Drive the adoption and implementation of process excellence methodologies (e.g., Lean Six Sigma, BPM) across the organization

• Rapidly document and serve as point of contact on highest-complexity, highest-risk processes within GMNS, leveraging cutting edge technologies to do so efficiently and accurately

• Execute process improvements , ensuring they are aligned with business objectives and deliver measurable results

• Develop and implement project management methodologies, tools, and templates to ensure consistent and effective project delivery

• Proactively identify emerging trends, best practices, and innovative approaches in process excellence and program management and embed into GMNS’ ways of working

• Champion a culture of continuous improvement, empowering employees to identify and implement process enhancements

Qualifications :

• 10 years of experience in financial services or payments

• Previous leadership experience in driving large-scale process transformation and quality control in complex organizations

• Experience in process mapping, SOP development, and control enhancements to drive operational efficiency

• Comfort and familiarity with cutting edge GenAI and / or automation tools to aid process excellence

• Proven experience building and leading a team of ‘experts’

• Superb stakeholder management skills with the proven ability to influence across a matrixed environment

• Extensive background in process excellence and risk reduction, with a mix of hands-on and academic experience

• This role is ideal for a strategic, results-driven leader passionate about process excellence, cultural transformations, and proactive quality management

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Qualifications

Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Executive

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25002733