Job Information
Grand Canyon Education Student Worker - IT Operations - Network Operations Technician Intern in Phoenix, Arizona
Student Worker - IT Operations - Network Operations Technician Intern
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Job Description
Job Title: IT Operations - Network Operations Technician Intern (NFWS)
Position Summary/Purpose:
This position is to support the efforts and responsibilities of the Network Operations Team.
Primary Responsibilities/Accountabilities/Essential Functions:
Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.?
Proactively monitor operating systems, databases, web servers and network devices.
Ensure escalations are handled in a professional, consistent, and relentless manner.
Manage incidents from beginning through final resolution, including customer notification.
Handle server-based hardware installation, configuration, troubleshooting, and replacement.
Apply Microsoft Operating System Security patches
Perform physical inventory and organization of datacenter equipment
Qualifications:
Experience in messaging systems (Exchange 2013, Exchange)
Familiar with trouble ticket system (ServiceDesk).
Must be able to adapt to new technologies and processes.
High level of attention to detail.
Self-motivated and self-sufficient with ability to work under minimal supervision.
A willingness to work evenings, weekends, and holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting.
Experience/Education:
Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
Enrolled at GCU as a full-time student in a Bachelor?s program or Master’s program.
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
Maintain good financial and academic (SAP) standing with the University.
You may be subject to termination if you fall below the minimum requirements.
Physical Requirements:
Sitting: 5 hours a day
Standing: 1-2 hours a day
Walking: 1-2 hours a day
Lifting: Occasionally
Carrying: Occasionally
Pushing: Occasionally
Bending: Occasionally
Squatting: Occasionally
Kneeling: Occasionally
Climbing: Rarely
Reaching: Occasionally
Grasping: Frequently
Fine Eye to Hand Coordination: Continuously
Driving: Occasionally
Work Environment: Office building on site. Work performed is primarily inside, and occasionally outside depending on events, subject to variations in temperature and weather, equipment noise and dust.
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2025
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Student-Worker----IT-Operations---Network-Operations-Technician-Intern_R000057267)
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